Connecting accounts

braskobrasko Posts: 15 ✭✭
Well something happened and now me and my cousin are on same level. When she plays she plays under my nick name and I play under hers

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  • braskobrasko Posts: 15 ✭✭
    I have facebook account but she doesen't have. I think that certain situation happened. She logged with her king account at my phone to play. later I accidentally connect on facebook when I start to play because I totally forget that she is still logged with her king account on my phone and now our king accounts are linked

  • LoletaLoleta Posts: 1
    I lost my levels in candy crush saga I was in level 3200 something, now it shows in level 1300 i always log in with Facebook ! Any idea?
  • ElsaElsa Posts: 21,640 Superstar
    Hi @brasko, sorry for the delay in responding.  Where are you playing the game - mobile or computer?  Are you saying that you both have a Facebook account?  If so, then go back to the game and have her log out.  Then clear the history and you log back in with your account.  There was some link not too long ago about this but I am having trouble finding it.  Try that first and let me know if it works.  If it doesn't then I will tag someone who might have the answer to help you.

    @Loleta,we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

    If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

    https://soporto.king.com/

    Please use this topic and subtopic.



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