Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Level 15000 at IPad but Level 1 on IPhone and Banner 15000

NiFu
NiFu Posts: 20

Level 3
edited May 29 in Support


I'm at level 15000 and mostly play on my iPad. After the profile picture, 14000 banners and friends were gone, I updated my login details. I logged out on the iPhone and logged in again, I stay at level 1, but the banner 15000 is there! At level 1!

«1

Answers

  • NiFu
    NiFu Posts: 20

    Level 3
    edited May 28


    I have written to support and in the community countless times. But I don't get an answer. This isn't funny anymore. Since the last update I have lost friends, banners, profile pictures and the ability to log in via Facebook. Despite the new update, everything still doesn't

  • christinewupp
    christinewupp Posts: 9,833
    edited May 28
    https://community.king.com/en/candy-crush-saga/discussion/452017/why-dont-you-get-help

    Hello @NiFu You have done the right thing here starting your own new post on this. It is more likely to catch the eye of the moderators than adding a comment to an existing post, which is probably why your other posts did not get answered.

    I can see your problem, though unfortunately I myself can't help as I don't understand how the game works on Facebook. Let me try to tag @QueenB and @PummyRaj for you on this one. They won't be back until after the weekend though.

    With your emails to Support, did you try to always reply to the emails you got? It is best to reply to each email stating that the answer was not helpful, rather than creating a new enquiry.

    I hope you will get some help soon!

  • NiFu
    NiFu Posts: 20

    Level 3
    edited May 28

    thank you, yes i wrote some Mails and aswered that i dont get help

  • NiFu
    NiFu Posts: 20

    Level 3

     

    I don't know how many times I've asked for help on all channels, but nothing happens! Still profile picture gone, friends gone, no Facebook login possible. I just passed level 15000, but still didn't receive a banner or reward. I find it really sad that you don't get help.

  • NiFu
    NiFu Posts: 20

    Level 3
    edited May 28

    ok, Banner erscheint nun doch nach dem schließen des Spiels

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi and Welcome to the King Community

    Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    https://soporto.king.com/contact

  • NiFu
    NiFu Posts: 20

    Level 3

    I send 10! Mails to Support but no answere

  • NiFu
    NiFu Posts: 20

    Level 3
    https://community.king.com/en/candy-crush-saga/discussion/comment/3072494#Comment_3072494

    My Banner is now again away. I wrote 10 Mails to Support! I dont get help

  • QueenB
    QueenB Posts: 15,430
    edited May 28
    https://community.king.com/en/candy-crush-saga/discussion/comment/3071192#Comment_3071192

    Hi NiFu,

    I'm sorry it has taken us a while to get back to your but just wanted to check according to your last message, has the issue been fixed? Is your avatar back and are you able to connect to Facebook and see your friends?

  • NiFu
    NiFu Posts: 20

    Level 3
    https://community.king.com/en/candy-crush-saga/discussion/comment/3073187#Comment_3073187

    yes i get help from the Support and the Problem was, i had have 2 Login Mails. The Synchronisation didnt work. I deleted 1 Mail login. Now everything is ok.

Hey! Would you like to give us your opinion?

Categories