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My cc game has disappeared off my phone
Best Answers
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Hi @keekee1 Welcome to the Candy Crush Friends Community
I think you mean to post in the Candy Crush Saga Community There members familiar with that game will be able to see your post and can help you. Or you can select the correct community by clicking the Home tab in the top left corner. I will ask that it be moved. But I should be able to help you.
Were you logged in with a King or Facebook account? If so you should be able to log back in using that same account. You can verify if not sure by logging into Facebook and playing there and see what level you are on or for a King Account the King website https://king.com/game/candycrush.
If you were not using either of these to log in your progress was not saved on the servers but you can still get it back by following the instructions in this FAQ under did not save the game. -
Hi @keekee1, you are now in the right community. We cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back.
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
Please use this topic and subtopic.
Answers
-
Hi @keekee1 Welcome to the Candy Crush Friends Community
I think you mean to post in the Candy Crush Saga Community There members familiar with that game will be able to see your post and can help you. Or you can select the correct community by clicking the Home tab in the top left corner. I will ask that it be moved. But I should be able to help you.
Were you logged in with a King or Facebook account? If so you should be able to log back in using that same account. You can verify if not sure by logging into Facebook and playing there and see what level you are on or for a King Account the King website https://king.com/game/candycrush.
If you were not using either of these to log in your progress was not saved on the servers but you can still get it back by following the instructions in this FAQ under did not save the game. -
Hi @keekee1, you are now in the right community. We cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back.
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
Please use this topic and subtopic.
