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Hi Colleen @Colleen12🙋♀️
King Player Support team will not be able to see the comments you post here, as this Community is just the forum and everybody that help out here are players (except for Community Managers).
With regards to your complaints to the King Customer Care - you will have to send a reply to those automated emails and provide extended details along with screenshots (if you have any). Then, a real agent will be contacting you within 72 hours (depending on how busy they are)!
And, all automated emails contain that same information - troubleshooting steps; to join the Community and ask your fellow players. If we do not send a reply, they might think that our issue has been resolved! Hence, if they do not hear back from us, they will send a "feedback" email! If you have already received a feedback email, please feel free to send a reply through that feedback email itself.
Heads-up! Since your post is not related to the opening post, it will be moved to a separate thread.
King Customer Care - I have submitted three online requests for assistance since last Friday. The initial one was to link my new account, and I was directed by the Community to reach out to King Customer Care. However, I have only received a series of automated emails redirecting me back to the King Community. Is this the new standard procedure for Candy Crush inquiries? Are all requests now being directed to the Community? It may be that they are overwhelmed with requests, but it is peculiar not to have received any response in a week. Thanks😊
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Candy Crush Community! Here you can find all hot and sweet topics, threads, and trends. What's the latest release and highest level in the game? Find all info HERE. Leave feedback on the new levels directly to our Level Designers HERE. 📖 Help on Levels! 15 Best tips & hints on how best to play and enjoy…
