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Amazon device not connecting to store - ❗Update - Restarting your device should help!
Answers
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Hello @cammycoach 🤗 A Warm Welcome to the King Community!
Thank you for informing that you are playing the game on Amazon Fire.
Players using Kindle device are experiencing issue with the App Store. It has been reported to the Game team and they are investigating it. Please keep an eye on our main thread —> Issue with App Store on Kindle devices, for the updates about the issue.
If you have any questions in the meantime, please type below🍫🍫 -
Hello @Hardtrucker🤗 Good Morning!
Thank you for replying back! I am very glad to know that your Gold bars appeared in the game!
But, I am sorry to hear that you have reinstalled the App😕
Losing your boosters and saved lives is the result of reinstalling your game! Unfortunately, they cannot be restored unless you have purchased them with real money!!
With regards to the Connection issue to the Store, some other players also experiencing this on their Kindle Fire device.The issue was reported to the game team and they are investigating it. If your game causes issue again, please do not reinstall your game but, let us know🍫🍫
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Hi and Welcome to the King Community
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.Update the Game: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.Clear Cache: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.Log Out and Log Back In: Try logging out of your King or Facebook account in the game, then log back in.Restart Your Device: A simple restart can sometimes fix connectivity issues.
