Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Checking app store spinning wheel. Can not use gold bars because of this when not passing a level. Amazon fire
Thanks a lot for the update, @racingmom!
Then, definitely, you are also one of the players with the Kindle devices issue!
Just wondering… is the store in your Android phone working alright?
This did not solve the issue. I have found out my tablet is a kindle. My phone is android. Hopefully your team will find this issue and resolution soon. I look forward to receiving an update and I really hope my coins are not lost in the process since most of them I have purchased
Hello @racingmom🤗 Welcome back to the King Community!
Players that use Kindle device are experiencing an issue that is being investigated! I wonder if the Android devices are also having the same issue🤔
(1) The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store;(2) Also, ensure you have installed the latest update of the Google Play Store app;(3) Finally, clear the Google Play Store cache by using below steps (this is important)…
If you are still experiencing issue, please try for more support on the Google Play Store Help page about purchase problems.
Please post back and let me know how it goes🍫🍫
Hello @Carlo1951🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
The issue with Store on Kindle Devices was reported to the Studio and they are investigating it.
Please keep an eye on our main thread (click on the Green lettered link) for updates —> Amazon device not connecting to Store
Thank you for your patience & understanding🍫🍫
end of moves, can't use gold bars to get more play. Have "restarted" kindle, no pending updates to device or app, etc
Have there been any new suggestions regarding this issue? I am not seeing any new replies
I've not been able to connect to the app store for 3 days now - on my PC . All is up to date, cookies have been deleted etc etc
Hi, I've since logged out and uninstalled the app then reinstalled and signed back in.
It seems to be working ok now but I have lost my 100 plus saved lives and my extras that I had. It did give me back my gold bars though.
Hello @Hardtrucker🤗 A Warm Welcome to the King Community!
Can you please check the version you have for both Candy Crush Saga app as well as the operating software version of your Kindle device?
To reply, please type below🍫🍫
When playing candy crush on my Kindle, for the past couple of days it's been unable to connect to the App store so can't use my gold to buy extra moves or extras. Please help as tried the logging out etc, clearing cache etc but still not working!
Hi And Welcome to the King Community
Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:
Check Your Internet Connection
Update the Game
Clear Cache
Sign Out and Sign In
Restart Your Device
Can't connect to app store in candy crush saga. I have logged out, restarted tablet and logged back in. I have uninstalled and reinstalled app. I have cleared cache. Nothing is working. This has been going on for 3 days.
it’s not just you guys, I have no contact with the store despite restarts, and I had just purchased 2 hrs of lives, and I can’t use my gold bars to get out of levels
I tried to play on my laptop, edge internet. Shop worked for four games. Now I have the same issue on a different interface.
Thank you for replying back, Sophie 🤗
I am not at all familiar with Kindle device! Let me give a heads-up to our Community In-charge and see what they say!
I've tried everything except reinstalling on my Kindle Fire HD Plus, 11th generation
Hello again Sophie🙋♀️
Please let us know if the steps provided by our Community In-charge for your issue, helped or not!!
Hello @Sophie2129🤗 A Warm Welcome to the King Community!
Did you try the steps provided by our Community In-charge above? Did it not help you?
If you are still looking for help, please post back and let us know which device you are using to play the game.
To reply back, you can type below🍫🍫
New here? Sign in or create an account to join the fun.
Hi Sophie2129,
If you've tried these steps and the issue persists, please let us know your device model and any error messages you're seeing. This information will help us investigate further.
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
