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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Keep getting message "Contacting App Store" - cannot access good bars to help with game and not getting adverts anymore - Please help!!
I also have the same problem day 3
Same issues on my kindle also. Tried all the recommendations but nothing worked.
I too have been having this issue for about two weeks. I did uninstall and reinstall the Candy Crush Saga app . I lost lives and boosters and had the same result. I still cannot contact the app store.
I'm having the same issue on my Kindle. I'm not playing anymore until this is resolved. I've lost so much already.
When this is resolved, will you provide bonuses or credits to everyone impacted? I've lost lives, boosters and streaks. This is setting back my progress and I can't get all those things back.
I won Candy Royale today along with 3 other players I was supposed to get 150 gold and the claim button came on the screen but when hit it said a Connection Issue.
Edge/laptop is able to buy extra moves, use bars, etc. Kindle shop has changed from Pink to purple background, but still no text. Candy Crush 1.278.1.1
Fire HD 10 plus. Os 7.3.3.0
Hi. I was happily playing Candy Crush, then I wanted to use my gold bars to help me out. Can not connect to app store Amazon. I have great internet connection, cleared cache, un installed. Shut down, I've done the lot. Once reinstalled the connection app works, but still lost the extras that I had built up over the years. But once I come out and then say an hour later I want to play again, it says can not connect to app store. All the other King games I have work perfectly fine like Farm Heros, connection to app store no problem. Candy crush works fine on my phone too. What's going on? I've got to the point where I'm just not interested anymore. Phone is to small to play games.
I too am having the same issues. Can't connect to the store!!
Hi and Welcome to the King Community
Thank you fir the feedback . this issues is being investigated for more info here
Candy crush on Amazon fire won't connect to app store it was ok until about a week ago
I uninstalled it from my phone. I am only going to play on my tablet
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection
Update the Game
Clear Cache
Log Out and Log Back In
Restart Your Device
I can't get the app store to open so that I can buy extras.
Hiya, I'm still experiencing the same issue and not able to connect to the app store so can't purchase anymore which is a shame as getting bored with it now ☹️
I have also done all the steps recommended and still not working correctly. So I have lost the purchase because it is not showing up and the store does not work.
I made a purchase of gold bars, and then the store quit working. I am unable to use gold bars to get extra moves or make purchases to assist in the game. This has been going on since 1145 am est. I use a Fire Tablet. My purchases on the game show Amazon.
Hello @Hardtrucker🤗 Good Morning!
Thank you for replying back! I am very glad to know that your Gold bars appeared in the game!
But, I am sorry to hear that you have reinstalled the App😕 Losing your boosters and saved lives is the result of reinstalling your game! Unfortunately, they cannot be restored unless you have purchased them with real money!!
With regards to the Connection issue to the Store, some other players also experiencing this on their Kindle Fire device.
The issue was reported to the game team and they are investigating it. If your game causes issue again, please do not reinstall your game but, let us know🍫🍫
Hello @cammycoach 🤗 A Warm Welcome to the King Community!
Thank you for informing that you are playing the game on Amazon Fire.
Players using Kindle device are experiencing issue with the App Store. It has been reported to the Game team and they are investigating it. Please keep an eye on our main thread —> Issue with App Store on Kindle devices, for the updates about the issue.
If you have any questions in the meantime, please type below🍫🍫
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Checking app store spinning wheel. Can not use gold bars because of this when not passing a level. Amazon fire
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
