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Amazon device not connecting to store - ❗Update - Restarting your device should help!
Answers
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Hello @Hardtrucker🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please check the version you have for both Candy Crush Saga app as well as the operating software version of your Kindle device?
To reply, please type below🍫🍫
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Hi, I've since logged out and uninstalled the app then reinstalled and signed back in.
It seems to be working ok now but I have lost my 100 plus saved lives and my extras that I had. It did give me back my gold bars though.
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Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
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I've not been able to connect to the app store for 3 days now - on my PC . All is up to date, cookies have been deleted etc etc
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Have there been any new suggestions regarding this issue? I am not seeing any new replies
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end of moves, can't use gold bars to get more play. Have "restarted" kindle, no pending updates to device or app, etc
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Hello @Carlo1951🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
The issue with Store on Kindle Devices was reported to the Studio and they are investigating it.
Please keep an eye on our main thread (click on the Green lettered link) for updates —> Amazon device not connecting to Store
Thank you for your patience & understanding🍫🍫
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Hello @racingmom🤗 Welcome back to the King Community!
Players that use Kindle device are experiencing an issue that is being investigated! I wonder if the Android devices are also having the same issue🤔
First, let's try some troubleshooting steps and see if it helps or not…(1) The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store;
(2) Also, ensure you have installed the latest update of the Google Play Store app;
(3) Finally, clear the Google Play Store cache by using below steps (this is important)…- Open the Settings menu on your device;
- Go to Apps or Application Manager. (This option might differ depending on your device);
- Scroll to All apps and then scroll down to the Google Play Store app;
- Open the app details and tap the Force stop button;
- Tap the Clear cache button;
- Repeat the steps above, but replace Google Play Store in step 3 with Google Play services.
If you are still experiencing issue, please try for more support on the Google Play Store Help page about purchase problems.Please post back and let me know how it goes🍫🍫
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This did not solve the issue. I have found out my tablet is a kindle. My phone is android. Hopefully your team will find this issue and resolution soon. I look forward to receiving an update and I really hope my coins are not lost in the process since most of them I have purchased
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Thanks a lot for the update, @racingmom!
Then, definitely, you are also one of the players with the Kindle devices issue!
Just wondering… is the store in your Android phone working alright?
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