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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
I've been having this problem since last night, and now it's 4PM. I lost my streak and some boosters before I realized this was happening. I won't play again until I'm sure I can connect to my gold bars.
Sometimes the game glitches and resets mid-board, and I lose my streak boosters. But this is beyond the pale. When we are all experiencing the same thing, it's a problem with the game.
Will we be notified when this problem is resolved?
Thank you!
Hello @reed87🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
When we send a complaint to the Player Support team, it is the norm to receive an automated response as the first reply. We have to send a reply and explain the issue with as many details as possible and also any screenshots if we have! But, now, you do not need to wait for Player Support's response!
The issue is not on your side but the game itself on this particular device. There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have any further questions, please type below🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback, This issues is being investigated. for more info here
Hi @slbutts🙋♀️
I have just replied in your question too👍️
Hello @mef083049🤗 A Warm Welcome to the King Community!
Thank you for mentioning the device you are using to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Thank you for your patience & understanding🍫🍫
Thank you for replying back and informing about the device you are using!
Many other players are also experiencing this issue and it is currently being investigated by the game Studio team. Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon device not connecting to Store - Under Investigation
Have tried all recommended steps: deinstall/reinstall, log out/restart/log in, clear cache. Has been ongoing for days. Only get automated response when trying to to raise technical issue.
I am having the same issue and have also asked for help.
I have tried clearing the Cache, logging out and in, restarting the device. I am using a Kindle Fire HD (13th Generation) I am on level 11062
Hello @millicentjane🤗 A Warm Welcome to the King Community!
Which device are you using to play the game? And, how long has been it going on? Do you have latest App version of Candy Crush Saga?
Please reply by typing below 🍫🍫
Which device are you play ?
My internet is working great but all of a sudden when I lose a game it says "contacting app store" and just spins. Never lets me use my gold.
I am using Amazon Fire Tablets and uninstalled and reinstalled the game from their app store yesterday.
I am using Amazon Fire tablets and I uninstalled and reinstalled the game yesterday from their app store.
Hello @slbutts🤗 A Warm Welcome to the King Community!
Can you please tell me which devices you are using? And, which version of the App do you have right now?
Please reply by typing below🍫🍫
Have not been able to access the app store for a few days now. I have uninstalled and reinstalled the game, logged in and out of my account, and I am having this problem over multiple devices so I think the problem is on your end?
I am having the same problem with my Kindle Fire!
Hello @IsabelGilfillan 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Store!! Can you please tell me which device you are using? And also, the version of the Candy Crush Saga App you have right now?
To reply back, you can simply type below 🍫🍫
Keep getting message "Contacting App Store" - cannot access good bars to help with game and not getting adverts anymore - Please help!!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
