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Why can’t I play music while playing Candy Crush - (FIXED)

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Answers

  • daradeedah
    daradeedah Posts: 2

    Level 1
    edited June 14

    I have always listened to Spotify or watched Netflix while I play Candy Crush, but the in the last three days, when I launch the game on my phone, either Netflix and Spotify both stop playing(not both at the same time, one or the other). What happened to make Spotify stop playing when I launch Candy Crush or Netflix, and how can I fix it?

  • kiara_wael
    kiara_wael Posts: 156,983
    edited June 14

    Hi And Welcome to the King Community

    Thank you for reporting .I'll pass this feedback to the game Team

  • Usk
    Usk Posts: 10

    Level 2
    edited June 14

    Ddepending on the make and model of your phone, it probably does not support two apps on the net at the same time.

  • PummyRaj
    PummyRaj Posts: 44,053
    edited June 14
    https://community.king.com/en/candy-crush-saga/discussion/454809/i-can-t-listen-to-music-when-my-data-is-turned-on-and-playing-the-game

    Hello David @davidohenemensah 🤗 A Warm Welcome to the King Community!

    We have been receiving quiet a few complaints about this! Can you tell me which device are you using to play the game?

    Please reply by typing below 🍫🍫

  • hebasita
    hebasita Posts: 2

    Level 1

    Hi, I have been having trouble playing music in the background or watching videos in a PIP mode while playing candy crush. It used to be fine a few days ago. I am using iphone 11 pro max (iOS 17.5.1). App is also updated to the most recent version. any suggestions?

  • kiara_wael
    kiara_wael Posts: 156,983
    edited June 14

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been reported to the game Team

  • PummyRaj
    PummyRaj Posts: 44,053
    edited June 14
    https://community.king.com/en/candy-crush-saga/discussion/454862/cant-play-and-have-background-music-or-pip-videos

    Hello @hebasita🤗 A Warm Welcome to the King Community!

    Few days ago, another player came with same complaint and these are the steps that our Community In-charge gave them⬇️

    Sorry to hear you're having trouble with Picture in Picture mode. Sometimes an update can change the settings on your device so here are a few steps you can try to get it working again:

    1. Update the Game and the iOS —> Ensure both your game and iPad are updated to the latest versions.
    2. Check Picture in Picture Settings —> Go to Settings > General > Picture in Picture on your iPad and make sure it’s enabled.
    3. Restart your device —> Sometimes a simple restart can fix minor glitches.

    Please try all those steps and see if it helps or not!

    If you are still looking for help, please type below🍫🍫

  • hebasita
    hebasita Posts: 2

    Level 1
    edited June 14
    https://community.king.com/en/candy-crush-saga/discussion/comment/3090070#Comment_3090070

    Hi,

    Thanks for your response. I have tried all the steps and unfortunately the issue is not resolved. I am hoping the team can look into the issue.

    Again thanks!

  • PummyRaj
    PummyRaj Posts: 44,053
    edited June 14
    https://community.king.com/en/candy-crush-saga/discussion/comment/3090118#Comment_3090118

    Hello @hebasita🤗

    Thank you for trying the steps and replying back to let us know how it went! Let me give a heads-up to our Community In-charge, so that they can report to the game Studio.

    Thank you for your patience & understanding 🙏

  • davidohenemensah
    davidohenemensah Posts: 5

    Level 2
    edited June 14

    on am iphone 11

Hey! Would you like to give us your opinion?

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