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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
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⛔ Important Announcement: *Edited: Candy is back online!

QueenB
QueenB Posts: 15,439
edited June 20 in Support

Hi everyone,

We’re aware that Candy Crush Saga is currently experiencing downtime. Our team is actively working on resolving the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. In the meantime, Please do not reinstall the game app, as this will not resolve the issue and could lead to data loss.

We’ll keep you updated on our progress and let you know as soon as everything is back up and running.

Thank you for your understanding!

Best Answer

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 15 Answer ✓

    Hi and Welcome to the King Community

    Thank you for reporting , and sorry for inconvenience . Some players have problem with Apps Store / connection this day and This issues has been reported

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Answers

  • amal_a_a_m
    amal_a_a_m Posts: 1

    Level 1

     
    Why is it not linked to my Facebook account?

  • ambiebambie
    ambiebambie Posts: 38

    Level 3

    I am unable to purchase supercharge or boosters of any kind with my gold bars. Using Samsung galaxy A10.

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 15

    Hi and Welcome to the King Community

    Thank you for reporting , Ill pass this feedback to the game team , In the meantime

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!



  • Rencondit
    Rencondit Posts: 2

    Level 1

    game says I’m not connected to internet on iPhone 15

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 15

    Hi and Welcome to the King Community

    Thank you for reporting , Ill pass this feedback to the game team , In the meantime

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!


  • ambiebambie
    ambiebambie Posts: 38

    Level 3
    edited June 15

    Thank you. I've tried all but uninstalling and reinstalling, because it will not allow me to log in from my account settings tab. It now says I'm not connected to internet. Which is not true. Seems to be an internal issue on King's end...

  • June_Russell
    June_Russell Posts: 3

    Level 1

    Candy crush not connecting

  • Lauckt
    Lauckt Posts: 3

    Level 1

    Why is the Candy Crush not working

  • kiara_wael
    kiara_wael Posts: 157,001
    edited June 15

    Hi and Welcome to the King Community

    Which device are you play ?

  • ambiebambie
    ambiebambie Posts: 38

    Level 3
    edited June 16

    Same here on Galaxy A10. Apparently it's a King issue and they don't work weekends. :/

Hey! Would you like to give us your opinion?

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