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Candy Crush Saga & Soda Levels

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Brian_Stouffer

Brian_Stouffer Posts: 4 Newbie

June 19 in Support

After deleting and reloading candy crush saga and soda on my computer, I went from being over level 6000 to being at around 3744. On Jelly I went from being over level 3000 to 591. On my Iphone I was sent to level 1 on both games. Can theses be restored?

Thank you

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Answers

kiara_wael Posts: 151,100 Candy Moderator

June 19
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Hi and Welcome to our Community
Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.
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Brian_Stouffer Posts: 4 Newbie

June 19
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https://community.king.com/en/candy-crush-saga/discussion/comment/3096037#Comment_3096037

Thanks for the quick reply. I sent a. Email with my id as you suggested.
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PummyRaj Posts: 36,477 Candy Moderator

June 20
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https://community.king.com/en/candy-crush-saga/discussion/comment/3096069#Comment_3096069

Hello Brian @Brian_Stouffer🤗 A Warm Welcome to the King Community!
Did you send 3 separate complaints from each game? If not, please do send a different complaint from your Soda game and Jelly Saga games as well.

Thank you for joining our Community & have a great rest of the day🍫🍫
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