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Answers
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Hi maouss,
Sorry to hear that your progress has gone back to 0. Let's try to get your levels back!
- Check Your Login: Make sure you are logged into the correct King account or Facebook account where your progress was saved.
- Open Candy Crush Saga.
- Go to the settings menu (gear icon).
- Check if you are logged into your King or Facebook account.
- Reconnect Your Account: If you are not logged in, log into the correct account.
- Tap on the "My Profile" button and log in with your King account or Facebook.
- Restart the Game: Sometimes, simply restarting the game can refresh your progress.
If these steps do not restore your progress, please contact the Player Support team for further assistance. Here’s how:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "Help Center" or "Customer Care".
- Select the "Contact Us" option and provide details about your lost progress.
Our support team will be able to look into your account and help restore your progress.
Hope this helps 🙏
- Check Your Login: Make sure you are logged into the correct King account or Facebook account where your progress was saved.
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I can't find my progress in the game – How to retrieve your levels
There are a couple of reasons why your progress may not be showing. Let's have a look at how we can solve this issue:
You're not connected to your account
The first reason why your progress is not showing in the game is that you logged out of your account. Make sure you're logged into your King or Facebook account with your own credentials to see your hard-earned progress and to continue your journey in the Kingdom!
You are sharing your device with another player
If you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored. Now you can get back to playing!
You were not saving your progress
Lastly, if you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized, but don't worry! Simply create a King account or connect to your Facebook now. Then, get in touch with us to let us know. We'll do our best to get you back to the level you had reached before you lost your progress!
