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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Hi and Welcome to the King Community
Please check this step here
Check Internet Connection
Restart the Game
Update the Game
Clear Cache (Android)
Settings
Apps
Candy Crush Saga
Storage
Clear Cache
Reinstall the Game
Contact Support
same thing. IOS mobile.
Hi, recently i unable to contact app server after the game to keep playing. I am able to request and sent lives to friends. I am using android platform. Is the problem from your side? Tried clear cache and clear data as posted in the discussion with no result.
Same here! I made a small bundle purchase just to try to reset the App Store somehow but so mad it didn’t work and now I can’t even use the gold bars to get past this stupid level I’m stuck on!
Je désinstalle Candy Crush Saga sur mon mobile Samsung et sur mon iPad pour que App Store redevienne fonctionnel pour 2 ou 3 fois et tout à coup App Store ne se connecte plus. Donc je n'ai pas accès à bonbons cadeaux.
me too
What else can we do?
Hello @myrnap , @jeanp8 , @mich751nat , @Cazwilson999 and @Keelan🤗
A Warm Welcome to the King Community to you all!
Just today, we have received multiple complaints about this issue! I have reported it to our Community In-charge this morning itself!
Hopefully, they will send a fix soon!
Thank you all for your patience & understanding🙏
I am glad it is not just me......I am stuck and with bars to pass, but I can't.
I’m having the same issue both on my iPhone and Mac. I’ve taken the steps suggested but still having issue.
Same using Samsung S9
I can't either
Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.
Hello @Grandmacat1959🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Candy Store! Thank you for trying restarting the App along with log0in & log-out! .
Please try bellow troubleshooting steps as well and see if that resolves the issue⬇️
If you're still having trouble after trying these steps, please reply by typing below and let us know which device you are using to play the game.
Hope everything works out & have a great rest of the day🍫🍫
at end of level I get a spinning circle that says connecting to App Store. It won’t let me access my hold bars to continue with level. I’ve restarted my phone and the app. Signed in and out of app. What should I do?
Hello @Nieniee26🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Candy Store! Can you tell me which device you are using?
Please reply by typing below🍫🍫
Same thing...all day
If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play
Nao consigo comprar ouro, fica só carregando
Five minutes stuck on this and I have gold bars!!!!!
Jeg kan ikke bruke gullet, kan ikke åpne butikken for å kjøpe hjelpemidler . Hjelp meg ,jeg har slettet mitt gamle profil på grunn av problemer , men jeg har det samme igjen
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neither can I!
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
