Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Error Connecting to App Store - Under investigation!
Answers
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Hi and Welcome to the King Community
Please check this step here
Check Internet Connection: Ensure you have a stable internet connection.Restart the Game: Sometimes, restarting the game can resolve connection issues.Update the Game: Ensure the game is updated to the latest version.Clear Cache (Android):- Go to
Settings>Apps>Candy Crush Saga>Storage>Clear Cache.
- Go to
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.Contact Support: Follow the steps mentioned above.
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Hi and Welcome to the King Community
Please check this step here
Check Internet Connection: Ensure you have a stable internet connection.Restart the Game: Sometimes, restarting the game can resolve connection issues.Update the Game: Ensure the game is updated to the latest version.Clear Cache (Android):- Go to
Settings>Apps>Candy Crush Saga>Storage>Clear Cache.
- Go to
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.Contact Support: Follow the steps mentioned above.
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Hello @mich751nat 🤗 A Warm Welcome to the King Community!
Looks like there is something going on with the Candy Store! We have received multiple complaints just this day alone!!
I have escalated this issue to our Community In-charge. If there is any information, we will update you.
Thank you for your patience & understanding🙏
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Hello @Diane_Gauthier🤗 A Warm Welcome to the King Community!
I don't think the problem is on your side!! We have received multiple complaints about Candy Store not connecting! I have escalated this issue to our Candy Community In-charge.
I would have suggested not to reinstall the game App, as the issue is not on your side😕Please wait for the update on this issue. If you have any further questions, please type below🍫🍫
