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⛔ Error Connecting to App Store - Under investigation!

13567…33

Answers

  • kiara_wael
    kiara_wael Posts: 156,846
    edited July 2

    Hi and Welcome to the King Community

    Please check this step here

    • Check Internet Connection: Ensure you have a stable internet connection.
    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version.
    • Clear Cache (Android):
      1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
    • Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
    • Contact Support: Follow the steps mentioned above.

  • kiara_wael
    kiara_wael Posts: 156,846
    edited July 2

    Hi and Welcome to the King Community

    Please check this step here

    • Check Internet Connection: Ensure you have a stable internet connection.
    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version.
    • Clear Cache (Android):
      1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
    • Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
    • Contact Support: Follow the steps mentioned above.

  • desjoyjay123
    desjoyjay123 Posts: 6

    Level 2
    edited July 2

    Hi , As mentioned. I did all the instructions posted but no results. Thanks

  • francientje
    francientje Posts: 5

    Level 2
    edited July 2

    CA

    Can't connect to the app store since yesterday! Anyone else??

  • PummyRaj
    PummyRaj Posts: 43,900
    edited July 2
    https://community.king.com/en/candy-crush-saga/discussion/comment/3105850#Comment_3105850

    Hello @mich751nat 🤗 A Warm Welcome to the King Community!

    Looks like there is something going on with the Candy Store! We have received multiple complaints just this day alone!!

    I have escalated this issue to our Community In-charge. If there is any information, we will update you.

    Thank you for your patience & understanding🙏

  • PummyRaj
    PummyRaj Posts: 43,900
    edited July 2
    https://community.king.com/en/candy-crush-saga/discussion/457983/candy-crush-saga-pourquoi-app-store-ne-ce-connecte-pas-sur-tout-mes-appareils

    Hello @Diane_Gauthier🤗 A Warm Welcome to the King Community!

    I don't think the problem is on your side!! We have received multiple complaints about Candy Store not connecting! I have escalated this issue to our Candy Community In-charge.


    I would have suggested not to reinstall the game App, as the issue is not on your side😕

    Please wait for the update on this issue. If you have any further questions, please type below🍫🍫

  • joel2
    joel2 Posts: 2

    Level 1

    Al intentar usar gold para continuar jugando un nivel me marca contactando app pero no me da acceso que debo hacer?

  • mcgot1
    mcgot1 Posts: 1

    Level 1

    If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play.

  • kiara_wael
    kiara_wael Posts: 156,846
    edited July 2

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been reported

  • kiara_wael
    kiara_wael Posts: 156,846
    edited July 2

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been reported

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