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CCS stole 10 of my gold bars, can I get them back ?
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I'd earned 11 gold bars and was playing CCS in a too-tired state and after failing to complete a level, I accidentally clicked on the continue button instead of the give up button. There is no "are you sure?" confirmation, which of course I wouldn't have clicked on. It's always too easy to click on the continue/green button. For the continue I received 5 extra moves but I would have needed easily 25 more moves. I immediately quit the game with those 5 moves unused. I hoped that by doing that the game would realize that I didn't use those moves and reimburse me those gold bars, but that never happened.
Answers
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Hi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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They were rewards, not purchasesHi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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AIien4005 said:
They were rewards, not purchasesHi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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I have the same question. My coins were rewards and I did pretty much the same thing. It's hard to earn coins and don't want to waste them. Will they be able to be added back if I end the current game? I'm playing on Windows 10 and have just left the page open without continuing because the 5 extra moves won't help me at all!
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Hi @Alien4005 and Crazy_cat_lady_, you should never lose gold bars. I am going to ask you to complete a contact form but I am not sure if they will give you back gold bar rewards. They can definitely go into your account to see what happened to them.
But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
