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Hi Christine🙋♀️
There is nothing the PS team can do! They won't even respond to our emails for this particular issue!!
My 2nd game is also stuck on this same glitch!! I still went ahead and played 5 more episodes! I kept sending complaints after finishing each episode!! Result is the same — no response from PS team for this particular issue!!
The players in my Race won't change and the situation won't change!! I won't receive the GB and even if I come in the first place, my profile icon will be flashing and once another player finishes the race, I will be moved down to 2nd place. Then, to 3rd place, and slowly to the bottom of the race, as if I did not win the race!!
QueenB said only remedy we can try for this glitch is to reinstall the game! But, I don't want to do that as I will lose my boosters & lives!!
Just FYI, along with @moose53, myself, there are 2 more players that are in the same situation!!
This also happens in the 1,2,3 weekly contest. Up against the same player about about 6 weeks in a row. Player named Guerra kept winning a ridiculous number of levels but not progressing in the game. Winning over 200 levels yet only progressing abou 30 in the game! 😡