Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!

The Treasure Hunt page is still not loading for me. I reached out to the support team regarding this and was given a list of things to try. Among them was uninstalling the game which caused me to lose all of my inventory. The Treasure Hunt worked for a few days after that, but has stopped working again. The page looks like it's available but when I click OPEN, the page won't load (see attached photo). Please help!

Screenshot_20240709_054811_Candy Crush Saga.jpg

Accepted answers

Hi everyone 😊

We wanted to provide an update on the issue you’ve been experiencing. The team has identified the root cause, and a fix is on the way! The update will be included in version 1.285, which is expected to roll out next week.

Thank you for your patience, and please keep an eye out for this update to resolve the issue. If you have any more questions, feel free to ask!

Hi everyone 🙂

I just wanted to let you know that we are aware of this issue and our team is actively working on a fix. Our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.

Please, do not reinstall the game app as it we can't guarantee it will fix the issue but keep an eye out for future updates that will hopefully take care of this!

All comments

https://community.king.com/en/candy-crush-saga/discussion/comment/3127433#Comment_3127433

Hello @mochachu🤗 Happy Monday!

I completely understand your frustration! I will share your feedback with the Community In-charge 👍

Yes, and freezes

https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

Same problem here for 4 Days

https://community.king.com/en/candy-crush-saga/discussion/comment/3113372#Comment_3113372

@PammyRaj atleast can they take it out and give sweet cinema back? It's really frustrating. It's been more than 3 weeks and they couldn't solve a small problem.

Thanks!

I reinstalled the game for a SECOND time. The Treasure Hunt worked for a few days again but is back to not fully loading the page properly, just like the previous screenshot I had shared. Please fix this issue. Thank you!

https://community.king.com/en/candy-crush-saga/discussion/comment/3084246#Comment_3084246

I’m also having the treasure hunt problem.

https://community.king.com/en/candy-crush-saga/discussion/comment/3119221#Comment_3119221

Okay @Pammyraj. Hope they find the solution soon because without booster it's getting difficult to cross the level, and it becomes very boring if we play same level for days. They had another option where you could have see the ads and earn booster but I don't see that either since last few weeks.

Thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/3097776#Comment_3097776

Hello @dopje🤗 Hope you are doing great!

I am happy to tell you that I am gathering all the complaints about Treasure Hunt and reporting to the Community In-charge!

Hopefully, the Studio team will be able to look into the issue soon🤞

https://community.king.com/en/candy-crush-saga/discussion/comment/3114311#Comment_3114311

Hello @mowglig🤗 Hearty Welcome to the King Community!

I have reported this issue to our Community In-charge this morning! But, we have yet to hear back from the Studio if they find an issue! So, we have to wait a bit longer!!

https://community.king.com/en/candy-crush-saga/discussion/460273/bug-treasure-hunt

Hello @perak🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Treasure Hunt feature! I am gathering details to report the issue!

Can you please tell me which device you are using and which version of the App do you have right now? Also, can you provide your game ID number?

Please reply back by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/3115329#Comment_3115329

Hello @mochachu🤗

I have reported the issue to our Community In-charge and gathering all the details from the players that are reporting about this issue.

But, we do not have any updates yet🙃

https://community.king.com/en/candy-crush-saga/discussion/456536/treasure-hunt-isn-t-working-anymore

Hello @D_L🤗 A Warm Welcome to the King Community!

I am just trying to follow up! Are you still experiencing issue with the Treasure Hunt feature or is it all set now?

If you are still experiencing the issue, can you please post back and let me know which device you are using to play the game?

Please reply by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/459927/treasure-hunt

Hello @lparsons123🤗 A Warm Welcome to the King Community!

I am sorry for missing your question!!

Are you still experiencing the issue with Treasure Hunt feature or is it resolved now?

If you are still having the issue, please post back and let me know which device you are using, and a screenshot of the issue you see when you open your Treasure Hunt feature.

Please reply by typing below🍫🍫

Bonjour @vivi1967, des problèmes avec la chasse au trésor se produisent depuis septembre 2023 et pendant tout ce temps, King n’a pas résolu le problème.
Je crains que le conseil officiel ne soit juste de redémarrer votre jeu. Bien que cette approche puisse fonctionner, elle ne résoudra pas le problème sous-jacent, de sorte que votre jeu peut se figer à nouveau.

https://community.king.com/en/candy-crush-saga/discussion/456066/the-game-freezes

@QueenB is there any reason King isn't taking the issue of the Treasure Hunt freezing people's game seriously?

Treasure hunt blocked. The screen freezes

Treasure hunt blocked. The screen freezes

That screen only comes up when teying to open the Treasure Hunt for bonus prizes. All other pages, animations, and the game itself open and function normally. My device is an Android (Samsung Galaxy S21) and has plenty of storage available. The game updated recently (mayne a few weeks ago) and there was still no fix to this glitch. I tried logging out/in previously which didn't fix it. I also uninstalled/reinstalled (which really was not fun to lose the rest of my bonus prizes I had accrued over 4 years. The reinstallment fixed the issue for a few days but it went back to this screen soon after.

https://community.king.com/en/candy-crush-saga/discussion/460376/why-is-my-treasure-hunt-feature-locking-up-my-game

Hello @Natliz12_🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Treasure Hunt feature in your game!

Does the screen becomes Grey when you click on the button to open Treasure Hunt? If so, if you restart the game, does that screen goes away?

This glitch was reported to the game team. But until it is fixed, you might have to keep doing what you are doing right now😕 (OR just not open the Treasure Hunt feature at all like me😅)!!

Can you please tell me which device you are using and which version of the App do you have right now? Also, please provide your game ID number, so that I can add your name to the list of the players that are experiencing this glitch.

To reply back, please type below🍫🍫

When I click to use my treasure hunt, my entire game is locked up and I have to close down my game and restart it.

https://community.king.com/en/candy-crush-saga/discussion/460319/my-treasure-hunt-button-doesn-t-work-anymore

Hello @jeanmarmo 🤗 A Warm Welcome to the King Community!

I am sorry to hear that your game is also affected by this glitch! We have reported this issue as we had few more complaints!

Can you please provide these details, so that you will be included in the list⬇️

The device you are using;
App Version you have right now;
and your game ID number

Please reply below and post these details.

Thank you & have a great rest of the day 🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi everyone 🙂

I just wanted to let you know that we are aware of this issue and our team is actively working on a fix. Our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.

Please, do not reinstall the game app as it we can't guarantee it will fix the issue but keep an eye out for future updates that will hopefully take care of this!

Hi everyone 😊

We wanted to provide an update on the issue you’ve been experiencing. The team has identified the root cause, and a fix is on the way! The update will be included in version 1.285, which is expected to roll out next week.

Thank you for your patience, and please keep an eye out for this update to resolve the issue. If you have any more questions, feel free to ask!

All comments

my treasure hunt button doesn’t wirk - it just grays out

https://community.king.com/en/candy-crush-saga/discussion/460319/my-treasure-hunt-button-doesn-t-work-anymore

Hello @jeanmarmo 🤗 A Warm Welcome to the King Community!

I am sorry to hear that your game is also affected by this glitch! We have reported this issue as we had few more complaints!

Can you please provide these details, so that you will be included in the list⬇️

The device you are using;
App Version you have right now;
and your game ID number

Please reply below and post these details.

Thank you & have a great rest of the day 🍫🍫

When I click to use my treasure hunt, my entire game is locked up and I have to close down my game and restart it.

https://community.king.com/en/candy-crush-saga/discussion/460376/why-is-my-treasure-hunt-feature-locking-up-my-game

Hello @Natliz12_🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Treasure Hunt feature in your game!

Does the screen becomes Grey when you click on the button to open Treasure Hunt? If so, if you restart the game, does that screen goes away?

This glitch was reported to the game team. But until it is fixed, you might have to keep doing what you are doing right now😕 (OR just not open the Treasure Hunt feature at all like me😅)!!

Can you please tell me which device you are using and which version of the App do you have right now? Also, please provide your game ID number, so that I can add your name to the list of the players that are experiencing this glitch.

To reply back, please type below🍫🍫

That screen only comes up when teying to open the Treasure Hunt for bonus prizes. All other pages, animations, and the game itself open and function normally. My device is an Android (Samsung Galaxy S21) and has plenty of storage available. The game updated recently (mayne a few weeks ago) and there was still no fix to this glitch. I tried logging out/in previously which didn't fix it. I also uninstalled/reinstalled (which really was not fun to lose the rest of my bonus prizes I had accrued over 4 years. The reinstallment fixed the issue for a few days but it went back to this screen soon after.

Treasure hunt blocked. The screen freezes

Treasure hunt blocked. The screen freezes

Bonjour @vivi1967, des problèmes avec la chasse au trésor se produisent depuis septembre 2023 et pendant tout ce temps, King n’a pas résolu le problème.
Je crains que le conseil officiel ne soit juste de redémarrer votre jeu. Bien que cette approche puisse fonctionner, elle ne résoudra pas le problème sous-jacent, de sorte que votre jeu peut se figer à nouveau.

https://community.king.com/en/candy-crush-saga/discussion/456066/the-game-freezes

@QueenB is there any reason King isn't taking the issue of the Treasure Hunt freezing people's game seriously?

https://community.king.com/en/candy-crush-saga/discussion/459927/treasure-hunt

Hello @lparsons123🤗 A Warm Welcome to the King Community!

I am sorry for missing your question!!

Are you still experiencing the issue with Treasure Hunt feature or is it resolved now?

If you are still having the issue, please post back and let me know which device you are using, and a screenshot of the issue you see when you open your Treasure Hunt feature.

Please reply by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/456536/treasure-hunt-isn-t-working-anymore

Hello @D_L🤗 A Warm Welcome to the King Community!

I am just trying to follow up! Are you still experiencing issue with the Treasure Hunt feature or is it all set now?

If you are still experiencing the issue, can you please post back and let me know which device you are using to play the game?

Please reply by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/3115329#Comment_3115329

Hello @mochachu🤗

I have reported the issue to our Community In-charge and gathering all the details from the players that are reporting about this issue.

But, we do not have any updates yet🙃

https://community.king.com/en/candy-crush-saga/discussion/460273/bug-treasure-hunt

Hello @perak🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Treasure Hunt feature! I am gathering details to report the issue!

Can you please tell me which device you are using and which version of the App do you have right now? Also, can you provide your game ID number?

Please reply back by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/3114311#Comment_3114311

Hello @mowglig🤗 Hearty Welcome to the King Community!

I have reported this issue to our Community In-charge this morning! But, we have yet to hear back from the Studio if they find an issue! So, we have to wait a bit longer!!

https://community.king.com/en/candy-crush-saga/discussion/comment/3097776#Comment_3097776

Hello @dopje🤗 Hope you are doing great!

I am happy to tell you that I am gathering all the complaints about Treasure Hunt and reporting to the Community In-charge!

Hopefully, the Studio team will be able to look into the issue soon🤞

https://community.king.com/en/candy-crush-saga/discussion/comment/3119221#Comment_3119221

Okay @Pammyraj. Hope they find the solution soon because without booster it's getting difficult to cross the level, and it becomes very boring if we play same level for days. They had another option where you could have see the ads and earn booster but I don't see that either since last few weeks.

Thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/3084246#Comment_3084246

I’m also having the treasure hunt problem.

I reinstalled the game for a SECOND time. The Treasure Hunt worked for a few days again but is back to not fully loading the page properly, just like the previous screenshot I had shared. Please fix this issue. Thank you!

https://community.king.com/en/candy-crush-saga/discussion/comment/3113372#Comment_3113372

@PammyRaj atleast can they take it out and give sweet cinema back? It's really frustrating. It's been more than 3 weeks and they couldn't solve a small problem.

Thanks!

https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

Same problem here for 4 Days

Yes, and freezes

My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.
Dinero
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Recover my progress level
Please recover my progress level after reset my phone

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…