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I have lost 10 gold bars 2 times. Today and 2 days ago. I hit the button to buy moves and they disappear but I have no extra moves. I want my 20 gold bars back. Candy crush saga.
Yes, it's a problem of lost rewards, not purchases. I have not bought the golden bars, I have won them and they have answered me that they cannot do anything. I thought they would return them to me, but I was wrong.
I am so sorry to hear that Carmen🙏
I have never contacted Player Support for missed purchases, but only for missing rewards issues!
I have been able to contact them, but they have answered me with an automatic message that in summary says "it is not our problem and we can't do anything." Thank you very much for your help, you have been very kind. All the best.
Hi Carmen🤗 Good Afternoon!
Sometimes, the ? icon acts glitchy and becomes unresponsive. I think that is what's happening to you too.
Please try again and if the icon is still unresponsive, close the game —close the App — restart the device after shutting down for 2 - 5 minutes and try again. It should work now.
And, unfortunately, no! This is the only way we can send our complaints from the game.
There is another link —> https://soporto.king.com/contact , but this is used by the players that use Facebook - Browser version. In my experience, sending complaint from our mobile devices is better than the link.
The question mark in the game doesn't do anything, I don't get the "my purchases" option, so I haven't been able to make a claim.
I want to clarify that I have not bought the golden bars, I have won them.
If I can make the claim another way, I would appreciate it if you could tell me how. Thank you.
Hi Carmen🙋♀️
Please follow below steps to send your complaint to the King Player Support team⬇️
You will be receiving an automated email, which is a norm when we send our complaint. Please do not delete that email but, send a reply through that automated email and explain the issue a bit more. If you saved any screenshots, attach those with your reply.
An agent should be contacting you within 72 hours (depending on how busy they are)!
Hope you will be helped soon and you will receive your Gold Bars🤞
It's a mobile phone
Sure, Carmen🤗
I need to know the device you are using please!
Can you show me how to send my complaint to the King Player support, please?
Hello @carmen88🤗 A Warm Welcome to the King Community!
I am sorry to hear that you lost your Gold Bars while purchasing extra moves!!
You will have to send a complaint to the King Player Support team and request to reimburse your missing Gold Bars. If you are playing on a mobile device, you can send your complaint directly from your game.
If you need assistance with this, please let me know.
To reply back, you can type below🍫🍫
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I collected all the tapes in the right timeframe but did not get my 300 goldbars. That feels real unfair. Is it still possible to get them? I earned them fairly.
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
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