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Are There Issues W/ Candy Crush Saga
1CandyCrusher2
Posts: 6
Level 2
in Discussions
Hello, just wondering what is going on. I've tried everything on my end but it keeps glitching/freezing up and I cannot even play. Started a couple days ago when getting a candy for the candy box rewards. Wouldn't let me hit the continue button. I have sound, animations are happening in the background but the screen is now gray. I've logged out, back in, turned game on/off. Restarted my computer and even uninstalled and reinstalled the game and I'm having same issue. On top of that I lost a lot of rewards I was about to earn and had going at the time. This is a screenshot of what is going on. Things are moving in the background, I hear sound, but yet I can't click on anything to move on or try to play a level.
Comments
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Hello allπ€ Welcome to you all to the King Community!
It is not just Candy Crush Saga! It is the same with all other games that are available on Facebook - Browser version!
If you have access to a mobile device, please try to use that for time being. My iPad game seems to be working fine (for now)π€
I have reported this issue to our Community In-charge!
Please bear with us till we receive an updateπ
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Hello @1CandyCrusher2π€ A Warm Welcome to the King Community!
You are experiencing an issue what I call as "Grey Issue"!! It will usually clears by itself within a day or two! And, sometimes, it will take a week (max)!!
But, please send a complaint to the King Player Support team directly from your game, so that, they can record the issue on their side by following below stepsβ¬οΈ
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Technical & Connection Issues" and click on it;
- Select "why my game is freezing/crashing" option and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email, which is like an acknowledgement. Please send a reply through that email itself and attach the screenshot you posted above. Also, describe the issue in detail.
You should be hearing back from an agent within 72 hours (max)! Even if it delayed, please don't give up and keep sending a reminder every other day.
** If the issue gets resolved by itself as I mentioned in the beginning, please let the Player Support team know about that as well.
If you have any questions, please type belowπ«π«
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Hello @Chipadeeπ€
Please try this β> Log out of Facebook β close the browser tabs β shutdown your device β give it few minutes β restart the device and open Edge β Log into Facebook and see if the game loads.
If it didn't, please let me know.
Let me check if any of my Facebook group members have posted anything about game not coming up!
