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The chocolate is not clearing/disappearing when I have cleared the chocolate. Making it impossible to pass the level. Started noticing problemson level today.
Hi everyone!
We've received your reports about chocolate squares not clearing correctly, especially on levels with dark chocolate. We're currently looking into this issue and working on a solution.
Thank you for your patience and understanding while we resolve this glitch 🙏
Level 10951 issue
The chocolate tile does not disappear. The candies are superimposed on top of the chocolate graphics’s
Although this glitch is a nuisance as it makes it impossible to see what is underneath the glitched chocolate, many of us are able to play the levels while waiting for a fix. I have created a thread here to advise anyone on how to deal with these glitched levels until there is a fix:
I have the same issue. Played a few different times and it isn't necessarily the same chocolates that don't clear each time. Frustrating because I had a ton of boosts going and was rolling through some levels.
Deleted: Post moved to a collection thread making my original comment redundant.
Deleted: post moved to a collection thread making my original comment redundant.
I came here to report the same issue. Really annoying trying to play with chocolate squares in the background, just staying put.
Hey I've noticed when playing levels 8227 to 8230 the chocolate squares are staying on the board with candy on top I spend a lot of money on this game and its stressing me out .....any help?
@PummyRaj hello
Hello @BTLqueen🤗 A Warm Welcome to the King Community!
Thank you for reporting this issue in the level and also for posting screenshot!
Yesterday, we have received few complaints about this glitch! I have reported it to our Community In-charge, but different levels! I will add # 12,136 also to the list.
Please wait till the glitch is fixed and do not waste your Gold Bars/boosters to win the level.
If you have any questions in the meantime, please type below.
Hello @klorraine44🤗 A Warm Welcome to the King Community!
Thank you for reporting this issue! We found some more levels with this glitch present! I have reported level # 12178 to our Community In-charge!
Just to confirm! This is how your level looks, right?
Please do not waste your saved boosters and/or Gold bars to win this level, but wait till the glitch is resolved!
If you have any questions or need to reply back, please type below🍫🍫
Hello @klowe1102🤗 Welcome to the King Community!
@christinewupp and @MannyFae🙋♀️
I have installed the latest version this morning and I did encounter the glitch when I tried this level. But the good thing is, the glitch did not stop me from winning the level!
@klowe1102,
I have reported this level.
If you did not win the level yet, do give it a try! But, do not waste your Gold Bars and/or boosters to remove the chocolate from the board.
Thank you for your patience & understanding!
I have played level 12136 at least three times and the chocolate squares won’t go away. Is this supposed to happen on this level?
Hello @yvonneg72🙋♀️
I have reported this level to our Community In-charge as I too am experiencing this glitch.
For me, the glitch was only with the Dark Chocolate! Milk Chocolate (the lighter one) was not giving any issue!
I would suggest you not to waste your Gold Bars and other resources to win this level, but wait till the fix comes in!
@QueenB there is something going on with dark chocolate, it is a glitch that the candies layered on top of them. This makes jelly hard to see.
Look at the blue vertical striped candy.
Thank you, Christine🤗
No I haven't encountered this one either @PummyRaj , so I can't suggest how to get past it.
Thank you very much @MannyFae🙏
I will check both 10458 and 12178 levels as well in my game and see if I too encounter this issue.
I haven't encountered this glitch yet, but other players have reported it @PummyRaj
Hello @yvonneg72🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game!
Thank you for providing a screenshot and mentioning the level number. Are you using an Android device?
Which version of the App do you have right now?
Let me check in my game and also call in few of my Community friends and see if they encounter this glitch @christinewupp and @MannyFae
To reply back, please type below🍫🍫
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Hello @mitim05 and welcome to our community. There is graphics glitch affecting dark chocolate. It has been reported and we are waiting for a fix. Please check out what I wrote about this glitch here:
Hi and Welcome to the King Community
Thank you for reporting , Is your level 10951 like this
same. I’m losing lives. Ugh.
now I’m out of moves? What heck. I’m in level 12,774. C’mon man.
Im also still having problems with chocolate on 10458! It's been days and it's hard to play never mind win this level as it is. Have they not fixed it yet?
Yes,, I'm having trouble with level 15712
11058. Same issue with the chocolate not clearing. I can’t figure out the board AT ALL! Why haven’t they fixed this?
Any progress made with the dark chocolate not clearing update/fix? It is very difficult to pass levels with jelly pieces underneath the dark chocolate because they cannot be seen. The colored-candy pieces are continuing to overlay the chocolate and they appear be not cleared.
This is a visual only glitch, so it will not stop you clearing any jelly underneath the fake chocolate, though of course it makes it very difficult to know where your jellies are hiding. As this one is a legendary level I should think it will take upteen extra moves or a party popper to beat either with or without the glitch. When it will be fixed we don't know but it will probably be announced in this thread over in Support, so keep an eye on that one:
I’m stuck on a level as the chocolate won’t disappear
the problem with the chocolate not disappearing has not been fixed! Any update???
the same thing is happening on level 11,775
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