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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
I did find a work around, based on something someone else said in the forum. Opened the game (facebook, PC) in Firefox instead of Chrome and was able to buy gold bars from the store.
This is the error that pops up when trying to purchase gold.
Same issue since late yesterday.
Using a PC on Facebook.
September 1, 2024 Since I joined the community I can't connect to buy boosters to get through the game. It is so annoying because you get so far in the game and then you're bounced out of the game and lose your lead
Same here. Wonder if they are really trying to fix the problem - shouldn't take days. Guess I need to find another game to spend my money on!
Hello @SuperMary0 and welcome to the Community. I have the same problem and I play via Windows 10. I've stopped playing this game as I can't save my progress. I hope you have better luck with emailing "Support", they kept me going round in circles! All the best to you, 😉
Same here, performed all of the above, iphone 14 and now 15 ProMax-emailed support but this is going on at least 8 months. Stuck at 4914. I can play, but cannot continue, purchase, earn bonuses. I cannot use lives or request lives.
still not working connection to App store!!!
I am having trouble with purchasing, with internet connection
still not working!!!!
Hi @QueenB, I find the Help Centre isn't helpful. I'm still trying to get the 30 gold bars that I won in a contest here and all we've been doing these last couple of days is sending the same e-mails to each other! I won't be playing or taking part in any competitions for this game until this issue is fixed. I'm not wasting my time anymore, it takes the fun out of playing Candy Crush Saga.
Mine still isn't working either. 😔
And still not fixed on August 23rd after trying all of the fixes suggested. Very frustrating. Time to find a new game.
Work not!!!
Still not working. I'm wondering what's going on here, if a big company is not able to fix such issues in over three months. I suspect it is intentional (earning more money if gold bars can not be used and tell the user it's a "bug").
Hi,
Did everything possible what was mentioned but it doesnt help!!Still not connecting to App Store or to see my friends on the CCS list.Very annoying and it’s almost 2month!It happend after a update for the game!Hope it will be fixed soon.It’s not fun anymore and takes too long!!
Just leaving an update on the connection issue.
It's generally a connectivity problem, but we're looking into any potential bugs on our end that might be exacerbating the problem.
In the meantime, try the following steps if you haven't already and see if that helps improve the game:
If the issue persists, please contact the King Player Support team for further assistance:
Thanks for your patience while we continue to investigate!
Hi.... Writing many weeks later ... I still cannot access my gold, and do not get bonuses. All I can do is play a ngfhtmareishely hard level 5 times and then wait. It's frustrating and I am losing interest in the game. Am using C35 android. Everything updated. Cache cleared.
I feel Your frustration, tonite I was on the last level I needed to complete. I purchased bars so I could complete 16th and winning level and everything was going fine until I made my purchase. Instead of redirecting me back to My game it closed the app and reopened it so I lost all my progress for the whole evening. I could have cried I was so frustrated. Hopefully the issue is resolved soon. Thank You Everyone involved in making Candy Crush Saga one of those once in a lifetime Games!!!
Still not working 😡
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it doesn’t work😡
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
