Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
When starting up the game I can do daily wheel etc but as soon as the map screen loads it “dims” and I can’t press anything. Two screenshots below to show the difference. Left game for ages, nothing. Deleted the game and reinstalled, but it’s still doing it. 10+ years user here!! Help!
Not 100 percent but my screen does this also turns out it was my phone dimming in n out due to light change or dimming to go in sleep mode or lock screen hope u get it fixed though
Hello @LisaC78 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing a glitch that I call as “Grey Screen”! Your game is not freezing but this Grey screen is the reason you are unable to play!!
I am so sorry to hear that you have already reinstalled your game! Unfortunately, it will not resolve the issue and you have lost all your saved boosters and stored lives 🙁
In the opening post, you said “left game for ages”! Does it mean that this glitch has been bothering from a while now?
Please reply back by typing below 🍫🍫
Hi, thanks for the reply.
I mean I left the screen on the grey screen map for a while to see if it cleared. This glitch has been there for maybe 4 or 5 days. I see others have also reported it.
and yes I lost all my boosters 😩
thank you for the suggestion, but I don’t think it’s my phone this time.
mines doing the same!!!!!!!!