Screen freezing on map

LisaC78 · August 17

When starting up the game I can do daily wheel etc but as soon as the map screen loads it “dims” and I can’t press anything. Two screenshots below to show the difference. Left game for ages, nothing. Deleted the game and reinstalled, but it’s still doing it. 10+ years user here!! Help!

tootsie86 · August 17

https://community.king.com/en/candy-crush-saga/discussion/464668/screen-freezing-on-map

Not 100 percent but my screen does this also turns out it was my phone dimming in n out due to light change or dimming to go in sleep mode or lock screen hope u get it fixed though

PummyRaj · August 17

https://community.king.com/en/candy-crush-saga/discussion/464668/screen-freezing-on-map

Hello @LisaC78 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing a glitch that I call as “Grey Screen”! Your game is not freezing but this Grey screen is the reason you are unable to play!!

I am so sorry to hear that you have already reinstalled your game! Unfortunately, it will not resolve the issue and you have lost all your saved boosters and stored lives 🙁

In the opening post, you said “left game for ages”! Does it mean that this glitch has been bothering from a while now?

Please reply back by typing below 🍫🍫

LisaC78 · August 18

Hi, thanks for the reply.
I mean I left the screen on the grey screen map for a while to see if it cleared. This glitch has been there for maybe 4 or 5 days. I see others have also reported it.
and yes I lost all my boosters 😩

LisaC78 · August 18

https://community.king.com/en/candy-crush-saga/discussion/comment/3139506#Comment_3139506

thank you for the suggestion, but I don’t think it’s my phone this time.

sewingbird73 · October 11

mines doing the same!!!!!!!!

Screen freezing on map

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