Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Payments denied
Answers
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Hi and Welcome to the King Community
Thank you for the feedback. Please contact the company that handles the transactions and your payment details if you have any issues with your card.i.e. Apple if you play on iPhone and have issues with your Apple-ID, Google if you play on an Android device and use your Google Play account for purchases, Facebook if you play on Facebook etc. -
Hello @mlkvm1🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the purchases in your game!
Which device are you using? Can you please explain a bit more about what is happening?
Do you see any error message? If so, can you post a screenshot of that error message? Please make sure to block any of your personal details (like your name, card number, etc.,) while posting screenshot.
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫 -
