Report an issue with level 290

Donno69 · August 29

I was helping someone with level 290 and on the 3rd attempt only the bottom half of the screen was displayed. Can this be passed on to the tech people?

PummyRaj · August 29

https://community.king.com/en/candy-crush-saga/discussion/465977/report-an-issue-with-level-290

Hello @Donno69🤗 A Warm Welcome back to the King Community!

Did you try to replay the level after 3rd attempt? Are you playing the game on Facebook? If so, which browser are you using?

Let me check in my game and see if I too have the same glitch!

Donno69 · August 29

It won't let me try again. It was one of the attempts where someone on my friends list requested help so we only get 3 attempts. I had to quit the attempt then the request disappears.
I'm on a laptop on google chrome. Not on Facebook.

PummyRaj · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3145929#Comment_3145929

Thank you for replying back @Donno69😍

I was asking if you could replay the level - not to help your friend, but just to check the level!

You are logged into the game through Facebook, right?

Donno69 · August 29

It's through the download on my laptop, not facebook. Apologies it's not through chrome but through the downloaded app.If I scroll back to it then it will no doubt be fine as I would have played is a bunch of times when I was at that level.
It seems to have been and issue with the 'Help' function on this screen where it gives you 3 free attempts to help a friend.
I can't remember which friend it was. It wasn't any of these ones.

christinewupp · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3145953#Comment_3145953

Hello @Donno69 I think what PummyRaj was hoping you might do is scroll back to level 290 and try replaying it to see if you get that half a screen again. According to my friends list you should not have too far to scroll back? So maybe you could give that a go, thanks.

Donno69 · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3145967#Comment_3145967

I'd chew up my lives though testing it. Happy to do so though if that's waht's needed.

Donno69 · August 29

Just tried 3 more attempts using my own lives and no issues. I can't replicate the situation though as it was a help request and not a normal level attempt.

christinewupp · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3145976#Comment_3145976

Thanks, that will be quite helpful to know though. Then it seems to be an issue that relates to the "Help a friend" feature.

I've just sent you some lives to replace the loss, hope you got them.

Donno69 · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3145977#Comment_3145977

Happy to help. Thanks heaps Christine!

Report an issue with level 290

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