Any help on why my games won't load

benj8caitlin · August 29

games aren't fully loading, loading circle just keeps going round or game loads but won't open

Colleen Companion Welsh · August 29

There could be several things happening here. Check to see if there is an update available for the game. Check your Internet connectivity usually this is my issue. I also clear the cache on the Candy Crush app on my Android regularly. If all else fails try logging out and logging back in to retrieve your progress but sometimes this will cause you to lose your boosters so that would be my last option.

Welcome to the Community. Have a great day 😊

benj8caitlin · August 29

Thank you Colleen, will try your suggestions ,

QueenB · August 30

Thanks for helping @benj8caitlin and welcome to the Community 😃

Just wanted to clarify that logging out and back in shouldn’t cause players to lose their boosters. Boosters can sometimes disappear due to other issues like when you delete the game app or connect to wrong account.

Your other tips @Colleen Companion Welsh are spot on though 😊

Any help on why my games won't load

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