Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @mjenkins🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you playing the game on a Browser (Chrome, Edge, etc.,) or on Windows 10/11 App?
How long is it taking for your game to load? When the screen freezes, do you see any error message? If so, can you please post a screenshot of that message?
To post screenshot, tap on the 2nd icon located in the bottom left corner comment box🍫🍫