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⛔️Black Screen while watching Ads - Reported on September 11th, 2024⛔️

JustAnn4
JustAnn4 Posts: 2

Level 1

edited September 2024 in Support

No bonus ads will load and I have to close the game. Any suggestions?

Best Answers

«13

Answers

  • gravelgertty
    gravelgertty Posts: 2

    Level 1

    why does my screen go black when trying to watch video ads?

  • raady6
    raady6 Posts: 6

    Level 2

    edited September 2024

    لا تقلق امر عادي

  • PummyRaj
    PummyRaj Posts: 44,467
    edited September 2024 Answer ✓

    Hello @gravelgertty🤗 A Warm Welcome to the King Community!

    It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.

    Thank you for your patience & understanding🙏

  • gravelgertty
    gravelgertty Posts: 2

    Level 1

    edited September 2024

    video ads came back for a little while and then went black again. Very

  • CandyW62
    CandyW62 Posts: 1

    Level 1

    There seems to be a bad video during the video viewing to get boosters or lives. I click on watch video, it plays one video, then goes to next video and then screen goes black and no video plays. Forces me to have to close app, which then causes me to lose my place in the game and have to start level over again. There must be a bad video link in the game. Other videos play fine. Please fix. Its very frustrating.

  • kiara_wael
    kiara_wael Posts: 157,658
    edited September 2024 Answer ✓

    Hi and Welcome to the King Community

    Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.

  • subby4243
    subby4243 Posts: 1

    Level 1

    When IWhen I go to watch and add the screen goes black?Why is this happening

  • tarp2
    tarp2 Posts: 1

    Level 1

    App is not working right when

  • Straypooch
    Straypooch Posts: 20

    Level 3

    Have to close app and log back in. Been going on since yesterday. Started after I reported Bakers Box not working. Any progress on fixing this?

  • kiara_wael
    kiara_wael Posts: 157,658
    edited September 2024

    Hi and Welcome to the King Community

    Thank you for the feedback , This issues has been reported

Hey! Would you like to give us your opinion?