⛔️Black Screen while watching Ads - Reported on September 11th, 2024⛔️

JustAnn4 · September 16

No bonus ads will load and I have to close the game. Any suggestions?

PummyRaj · September 15

https://community.king.com/en/candy-crush-saga/discussion/468318/screen-goes-black-when-trying-to-watch-video-ads-on-the-game

Hello @gravelgertty🤗 A Warm Welcome to the King Community!

It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.

Thank you for your patience & understanding🙏

kiara_wael · September 16

Hi and Welcome to the King Community

Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.

PummyRaj · September 16

Hello @JustAnn4 and @Steve_Cochrane🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your games!

King team detected this issue last week itself and they are working hard on a fix! If we have any updates, we will inform you all.

Thank you for your patience and understanding🙏

gravelgertty · September 15

why does my screen go black when trying to watch video ads?

raady6 · September 15

لا تقلق امر عادي

PummyRaj · September 15

https://community.king.com/en/candy-crush-saga/discussion/468318/screen-goes-black-when-trying-to-watch-video-ads-on-the-game

Hello @gravelgertty🤗 A Warm Welcome to the King Community!

It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.

Thank you for your patience & understanding🙏

gravelgertty · September 16

video ads came back for a little while and then went black again. Very

CandyW62 · September 16

There seems to be a bad video during the video viewing to get boosters or lives. I click on watch video, it plays one video, then goes to next video and then screen goes black and no video plays. Forces me to have to close app, which then causes me to lose my place in the game and have to start level over again. There must be a bad video link in the game. Other videos play fine. Please fix. Its very frustrating.

kiara_wael · September 16

Hi and Welcome to the King Community

Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.

subby4243 · September 16

When IWhen I go to watch and add the screen goes black?Why is this happening

tarp2 · September 16

App is not working right when

Straypooch · September 16

Have to close app and log back in. Been going on since yesterday. Started after I reported Bakers Box not working. Any progress on fixing this?

kiara_wael · September 16

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported

⛔️Black Screen while watching Ads - Reported on September 11th, 2024⛔️

Best Answers

Answers

Categories