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I recently had to change devices and lost all additional lives that I had banked. Can you help?
Hello @Koko_67 Welcome to King Community. Please use your same account details which you have been used in your old devices to get your all levels back to your new device. Thanks
Hi and Welcome to the King Community
Transferring lives between devices isn’t supported as lives are saved locally to your device, not to your account. I recommend using any saved lives on your old device if possible. For future reference, any purchased items or progress linked to your account will transfer, but free lives won’t. Let me know if you need help with anything else!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
