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Having issue with Facebook connection
AslizaHamid
Posts: 2
Level 1
in Support
Hi everyone. Recently, I bought an Iphone 15 so I want to login my candy crush to my new iphone. However, I cant due to error "Wrong email and password combination". Here are some step that i have done to try to eliminate the problem;
1. Reinstall candy crush
2. Uninstall, log out facebook (both safar and fb app), reinstall candy crush and log in.
3. Repeating step 2 but with different account (didnt able to login as well)
Fyi, I have update my iphone to the latest IOS version, candy crush app and facebook to latest version. So, Do anybody have some insight on how to tackle this issue? I dont want not to be able to play my 10k level candy crush on my new iphone :(
Answers
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Hello @AslizaHamid 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the log-in issue you are experiencing on your Apple device! This is a common complaint we have been receiving from iOS device users!!
I will get back to you in a bit with a detailed answer and see what else you can do resolve the issue.
Please bear with me 🙏🏼
