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Is anyone else having issue with advertising which doesn’t grant a reward? Certain adverts started t
Answers
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Hello @clarelwillden Welcome to King Community. It could be a test thats randomly given to the players, i meant ads and if you are getting ads but not getting rewards then i believe this one also some kinds of test. You can get in touch with one of our Expert @PummyRaj for more information. Thanks
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Hello @clarelwillden🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Ads!
Do you see a black screen OR you see an image but, the screen is frozen? If the screen is frozen, is it the same Ads that you see each time?
Did you take any screenshots while the issue was present? If not, can you take a screenshot when the Ad freezes again?
Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫 -
Hi @TerriM🤗 Welcome back to the King Community!
The issue with Black screen was detected about 10 days ago and it is being investigated by the Candy Team. Let me find out if the Community In-charge has any update on the issue and get back to you tomorrow!
Thank you for your patience and understanding🙏
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I don't think it is just you @clarelwillden as I have experienced something similar to what you describe.
It hasn't happened often but I have had a few adverts that play as you describe without a visible countdown.
I have always gained a reward though.
When an advert without a timer appears I just wait until the Find Out More button appears and when that appears an X usually also appears. Using the X provides the reward as normal.
I have also had a very small number of adverts that don't seem to end and provide a Find Out More button. When this happens I wait for at least one minute and then press the back button (on Android). This has worked to make the reward appear.
I have also had adverts that take you to their download page after pressing the X button instead of providing a reward. When this happens I just press the back button again and I usually (not always) get my reward.
If you play on a PC pressing Esc is the same as pressing the back button on Android. I don't know what the equivalent action is if you play on iOS.
