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how can I get fix for chocolate box connection issue? It comes up every time I play and I can’t claim the prize. This is very annoying and frustrating. Love the game and can’t wait for this gremlin to go.This has been happening every time I play.
Hello @ClaireIrving🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Chocolate Box! This is a known glitch and the Candy team is aware about it. They are working on a fix but, it is taking a lot longer than they expected to clear the glitch!! We have a discussion about it —> HERE.
In the meantime, players are advised to contact King Player Support team and request for their missing reward. Please follow below steps to send your complaint⬇️ (to be followed on App version game)
You will be receiving an automated email after you send your complaint. Please send a reply through that email itself. If you have any screenshots, please attach them in that email. An agent should be contacting you within 72 hours(max). But, if you did not receive any reply within 2 days, please send another reminder. Somebody should contact you soon.
If you have any other questions, please type below🍫🍫
Hello @ClaireIrving Welcome to King Community. Sorry to hear about your issue. Are you talking about candy crush saga game? Try these logout and login back to see if you face the same error or not. If so then restart your phone and check back, please make sure your device is updated and have enough storage. Thanks
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level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Why I am getting ads to get prizes?
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
how to retrieve my account using my user Id as my email doesn’t seem to work
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
