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I got a new chocolate box this weekend that advertises 40 gold bars but only gives 30. Unfortunately, this cannot be captured on a screenshot because the gold count is not visible at the moment the box gives a reward.
Other reports on the issue:
Can this get reported please? @PummyRaj @QueenB
I've passed on your feedback about the boxes and thanks for taking the time to report this 🤗
had enough of customer support they dont leaving game
Hello @espagnolita
The only thing I can suggest is to contact Player Support. Go into settings (the pink cogwheel) in your game and then press on the ? symbol. Then scroll through the options until you see 'contact us' at the bottom. Click on this and you can send an email to King player support. If you don't hear from them in three days, reply to the automated email and explain the problem again. Good luck!
houhouuuu
hello i never receive all the gold i won… can you help me please?
I just finished the Tuesday event which I had to get 1200 purple candies. I did and was told I received a reward of one Color Bomb and the one of the pink lollipops. I went to the event tab and pressed claim, but they never appeared in my boosters to be able to use them.
Thanks, @QueenB. I hope it gets resolved.
Thanks a lot @PummyRaj
Hello dear @MannyFae🤗 Good Morning!
Thank you for the heads-up! I too have noticed that in 2 complaints and did respond in some of the threads!
I will send this to QueenB 🙏
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I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?
I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now. It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account but there is no…
Hi!! My grandmother is on level 11xxx and she has all bonuses, she can play advertises and get more lives and I have only 5 lives and that's it. No challenges at all.. 😞
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
Why can't I get help to get a new verification link to veryfy my e mail? :( The old one is expired
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
