Does anyone actually get support help?

selfsh77 · October 1

Does anyone actually get support help? All I’ve ever gotten back is a generic email with no help.

Greshen_Lewis · October 1

at least you have been sent a generic email. I’m still waiting on my that I posted days ago. They are probably inundated with problems!

PummyRaj · October 1

https://community.king.com/en/candy-crush-saga/discussion/470242/does-anyone-actually-get-support-help

Hello @selfsh77 🤗 A Warm Welcome to the King Community!

Those automated emails are the initial email we all receive after sending our complaint. You have to send a reply through that automated email. Then, an agent from King Support team will contact us (72 hours max).

If you did not receive any reply even after 3 days, please send another and remind them that you are waiting for their assistance.

Would you mind telling me the issue you are experiencing in your game? If it is a glitch in your game, it would be better to report it here in the Community, so that our Community In-charge can take a look at it.

Please reply by typing below🍫🍫

Greshen_Lewis · October 8

I am stilling waiting for my reply well over a week ago. Could someone get back to me

Thanks in adavance

PummyRaj · October 8

https://community.king.com/en/candy-crush-saga/discussion/comment/3169738#Comment_3169738

Hello @Greshen_Lewis🤗

When did you send your complaint?

Would you mind explaining the issue you are experiencing in your game, starting with the device you are using and version you have right now?

Thank you and talk to you soon🍫🍫

Greshen_Lewis · October 14

Hi there,

Thanks for reaching out to me
I sent a complaint awhile ago around the 25 th September. I have an iPad iOS 17.6. So to let you know I had won the weekly contest challenges as well as the one where you win the gold bars. I’m sorry I just can’t remember the names. I never received the 35 gold nor the the weekly challenge for the spinning saucer and times boosters. This is still happening however now it’s with the supercharged booster colour bomb. Each time I have won the game it never comes up or keeps tally and it’s not on the actual game that I’m playing. Plus I just won the weekly contest challenge again and no timed boosters given in each of the 5 rounds.

I hope this makes. I really frustrated as I can’t use the timed boosters for the challenge to win the jackpot level 3.

Thanks and hope to hear from you soon.

PummyRaj · October 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3173798#Comment_3173798

Hello @Greshen_Lewis🤗 A Warm Welcome back to the King Community!

Thank you for replying back with the details about the issue(s) you are experiencing in the game!

First of all - the glitch with the Super Color Bomb and Golden Crowns — an issue has been detected in the game and many players are experiencing it since yesterday. The Candy Team is aware about this glitch and are working on it.

Hopefully, you will see a fix soon🤞

With regards the issues you were experiencing before — Weekly Race and the other race could be (1) Episode Race —> where we win 15 levels from a single episode to get Gold Bars reward (from 20 to 45 GB);

OR (2) Candy Royale race —> Where we play certain number of level while competing with 99 other players and win the share of gold bars (varies from 300 to 1500 GB)!

Are you still experiencing this issue or was it resolved and your game is working fine?

Greshen_Lewis · October 14

Hi

Thanks for your prompt reply.

I believe it’s both ie 15 levels first to win and the weekly contest where there are three top components and the winner receives a flying saucer and timed boosters.

Hope this helps.

Greshen_Lewis · October 14

I’m still experiencing issues with Candy atonal and episode race.

Thank you

selfsh77 · October 14

I am STILL waiting for a reply. At this point I don’t even play the game anymore. Tired of the glitches, losing extra boosters I play when the game freezes, and winning the level to only glitch again then it makes me replay the level I just beat. When I need support, I get generic emails back. I just wanted my 2 ufo boosters back. I’m done.

Greshen_Lewis · October 24

https://community.king.com/en/candy-crush-saga/discussion/comment/3173801#Comment_3173801

Thanks for the fix however it appears it’s misbehaving again I’m on level 10612. Here is the picture of the prize for alien invasion. Although this is explaining how it works it was the only way of snapping the boosters as I never received them
feeling a bit frustrated as I was working towards getting whilst enjoying the game Please can you fix this and reward me with what I should have

many thanks

Does anyone actually get support help?

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