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Do you have a question or need help with your game? Ask the Community.
Does anyone actually get support help?
Answers
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hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
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hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
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Hello @Greshen_Lewis🤗
I am so sorry for my delayed reply🙏
Can you please explain what is happening with the Alien Invasion event?Did you reach the Golden Chest? To receive the rewards shown in the pop-up, we have to release all 4 characters! Then only, the Gold Chest will open. You must have noticed that in previous chests too (Bronze & Silver)!
With regards to the Gold Bars from Chocolate Box, few other players are also experiencing this glitch!
Our Community In-charge has suggested to reach out to King Player Support Team via the game app following below steps
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue, In this case, select "Lost Progress" option
- Select the "Contact Us" option at the bottom of the page and provide details about the issue.
You would be receiving an automated email as initial reply! This is a norm after we send a complaint! Please don't delete that email, but send a reply through that automated email itself and explain the issue. If you have any screenshots, please attach them to help your case. An agent should contact you in 72 hours(max). If you do not hear back within 48 hours, please send a reply and remind them that you are still waiting for a response.
Contacting Player Support team is a delayed/patience testing process. They are the only team that helps all 12 King Saga games. I would request you to please be patient and do not give up💜
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I got five emails, 4 generic and then one asking for details of the issue. Actually thought I was getting somewhere. That is until I got my fifth generic email, no resolving the issue at all.
I then received another email asking for feedback on how well my query had been addressed. Needless to say, I left a negative review. Still not receiving gold bars for winning episode races and 138 gold bars down that I wasted buying 12 hours.
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hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
Hello PummyRaj,
in answer to your question Yes the Golden Chest didn’t as well gift me with the finish of the quests. It just says ask if I want to go again.Do I have to surrender these boosters?
Greshen
