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I really liked being able to earn gold bars, but that features seems to be gone now.
Hi everybody,
We have some good news on the issue with Episode Race disappearing from your games and or not receiving your Gold Bars.
The team is working on getting it back as soon as possible and there is a fix that will be roll out to Android soon so please keep an eye out for any updates. Next week, we will release the fix to the other platforms.
This means that if you currently have game app versionĀ 1.290.0.1,Ā you won't see Episode Race until you upgrade to version 1.290.1.2 which will be out next week to all platforms.
(If you are playing on Facebook, there is nothing you need to do, it will get updated in automatically next week).
Thank you all for your patience while we work on a fix and we apologies for the inconvenience caused!
Hi everyone!
We are aware that some of you might have not received your Gold Bars winnings from the Episode Race and this is currently being investigated.
We are also aware that some of you also have lost the Race and this is also being looked at.
Once I know more, I'll keep you all updated and appreciate your patience while we work on itš«”
Hello @Notmynameš¤ A Warm Welcome to the King Community!
Not having the Episode Race and the "red curtain" in the Events folder are two different issues!
For missing events, please do follow the tip posted by my friend @Peaches12. And for the Episode Race - can you tell me which device you are using?
Try playing an old level that you have already won. Sometimes that will trigger the events.
@PummyRaj maybe since a few more people are just now missing the race y'all can fix mine when their's are fixed. At least they were getting it when I wasn't. I will not get my hopes up tho since I have been complaining for a while. Oh well maybe I can only hope as usual.
i do tooā¦ what did they tell you
I don't think thats the issue. Why isn't it give me my rewards? Example: I get this
Hi and Welcome to the King Community
Thank you for feedback. features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
what place I am in and not giving level wins
Hat jemand von euch Zugriff auf ein MobilgerƤt ODER die Windows 10/11 App-Version auf seinem Computer? Wenn ja, kƶnnt ihr bitte nachschauen, ob das Episodenrennen dort noch intakt ist?
Ich habe Windows 10 auf dem Computer. Ich spiele nicht auf dem Handy. Ich weiĆ leider nicht wie oder wo ich nachschauen muss.
Ich verwende als Browser Chrome
Hi @slipknot227š¤ Thank you for replying back and clarifying!
You are talking about the "Episode Race"!
We have received multiple complaints about this and I have seen some complaints in my Facebook groups as well!! Let me ask our Community In-charge and see if they know anything!
Please bear with us tell thenš
Hello @alibebaack , @Lorna_McDonald , @CynthiaAM , @Chrissy1805š¤
Welcome to all of you to the King Community and Thank you for reporting the issue!
And @Elizabeth_Booze, my sincere apologies for not responding to you yesterday. I was travelling and did not have access to internet!
Along with all your complaints, I have seen few more complaints in past few hours! I am suspecting there is a glitch with the feature which cause the disappearance of Episode Race from Facebook browsers!!
Can you all please give me below detailsā¬ļø
Thank you all for your patienceš
Hi @Retesš¤ Thank you for replying back and providing the screenshot!
Looks like some other players are also experiencing this glitch(??)
Do you play the game only on Facebook browser OR do you have a secondary device - a mobile phone or the App version on Windows 10/11? A player with same issue has mentioned that they lost the race only on their Facebook game but, it is available on their mobile device.
Hence, I need you to check the game on your 2nd device (if you use one, that is)!
Please let me knowš«š«
the race with other people online through levels.25 gold 30 35 and champion45. that race. im on saga play through facebook
Hello @Cathy_Kane_2š¤ A Warm Welcome to the King Community!
And, Welcome back to @Gusmommyš
I am sorry to hear that you both are missing the Episode Race feature in your games!
Can you please provide these details for meā¬ļø
To post screenshot, tap on the 2nd icon located in the bottom left corner of comment boxš«š«
Hello @slipknot227š¤ A Warm Welcome to the King Community!
Are you playing Candy Crush Saga? If so, which level races are you talking about? Can you please provide more details? If possible, post a screenshot?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment boxš«š«
why arent there level races?
I just found that I have it on my mobile app, but not on the facebook app on the computer
i too have had the episode race disappear from my game and like the original poster, i like to earn the gold bars too!
I no longer have the episode race I won 2 races and did not receive my gold bars. Did you take it away I tried everything and I can't seem to get it back. Did you take it away I hope not I look forward to possibly wining gold bars. Where is it
there is still no indication of a race would it be possible for someone to look into this please and thank you
will this be resolved
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I have the same problem many others have reported ā Playing on Windows PC via Facebook and races are completely gone. I stopped playing for now, hoping, really hoping the developers fix this glitch.
The biggest problem with this game though is boosters are not transferable. My PC is getting old and when I pick up Candy Crush on my new device ā all boosters and lives will be gone. This is truely awful, especially for boosters. There should be a way to transfer boosters ! As everyone have to change devices at some point, this is a problem that affects every single player !!
level 3805 now and still no race indication and I play on a computer on face book
Hi, can someone from King please confirm that this issue is being looked into/fixed?
Hello, I had this problem today. This problem only exists on the computer. There is no problem with the phone. I think King will fix this problem
Thank you to everyone who reported the issue with the Weekly Race disappearing on Facebook/PC.
Weāve flagged this to the team, but I donāt have any updates just yet. Weāll keep you posted as soon as we have more information.
Thanks again for your patience and for bringing this to our attention š
Thank you
Just making sure we are referencing the same thing : Episode Races are gone (not weekly races). The episode races awarding Gold Bars when you are first to complete an episode. This completely disappeared for everyone playing on Windows PC + Facebook, as far as I know.
Can anybody help me with this question? Why did my episode race disappear in my game?
I do not have an earlier screenshot, because I did not think that the race would disappear halfway through my game. At 7514 it was in the corner I was coming first than by 7515 it was gone. I finished the race, don't know if I won or not but I got no reward. When I started a new game today no episode race. There is not much point in playing if I cannot get some gold to help me through the levels? So, I was wondering do the episode races stop appearing at this stage of the game?
I suppose this happens to all Facebook users.
Unable to win gold bars ā King Community
Oh sorry, looks like you are playing on the Windows app. I have it on my Windows app but not the Facebook app on a browser.
Did you login with Facebook account or King account?
I log in through King account, I don't have facebook. I am still getting all the other side games just not the episode race and I can still buy the extra moves so I must have an internet connection. š
This has happened to me once or twice but it did always reappear eventually @T0rr1e , after a few days or with the next episode. Have you played more than one episode since it disappeared? I would suggest you don't play until you see the flag again as you won' t make any gold, so what's the point of playing. Make sure your game is updated and that your device is updated. If it does not fix itself within a week then I would suggest you contact Player Support about it. Every player should get the episode race, right up to levels beyond 17,500.
Since the update on 28th Oct, the Finish Line to each round has disappeared giving no opportunity to win extra gold bars.Is this deliberate or an error please?
I have it on my Windows app and phone app but not the Facebook app. I was playing halfway on the Facebook app and realized that the episode race was missing last week. I switched to the Windows app and also phone app and found that the race was on. I can can see the race progress even though I did not played on those apps.
Hello @KeepTrying several people have posted to say that their Episode Race has disappeared, so it is looking like either King has a problem or they are deliberately removing it from some players.
Keep an eye on this forum to see if there is an official thread started about the issue.
What happened to the episode race? Are they no longer awarding it?
My app store won't open
Where are the games listed?
Aysa ku
Can you please send some ads and gifts in my game
I have lost my current level it has gone back to level 1 Please help me retrieve my current level
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
