Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Episode race lost but how???

I've won over 191 episode races. I won the last one. Upon going to start the next episode on the app on my android, it said streak ended and that I finished 3rd. What happened to my progress???? The most recent thing I did was delete cache on my laptop which is synced to my phone, but I had already won the episode!

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473525/episode-race-lost-but-how

Hello @Elesia777🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!

Please send your complaint directly from your Android device by following below steps⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Events" and click on it;
Look for Episode Race and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.

If you have further questions, please type below🍫🍫

All comments

Elesia777

https://community.king.com/en/candy-crush-saga/discussion/comment/3183343#Comment_3183343

Thanks. I'll try that but I can't screenshot the issue any more as it has passed

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473525/episode-race-lost-but-how

Hello @Elesia777🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!

Please send your complaint directly from your Android device by following below steps⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Events" and click on it;
Look for Episode Race and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

If you have further questions, please type below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473525/episode-race-lost-but-how

Hello @Elesia777🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!

Please send your complaint directly from your Android device by following below steps⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Events" and click on it;
Look for Episode Race and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

If you have further questions, please type below🍫🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473525/episode-race-lost-but-how

Hello @Elesia777🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!

Please send your complaint directly from your Android device by following below steps⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Events" and click on it;
Look for Episode Race and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

If you have further questions, please type below🍫🍫

Elesia777

https://community.king.com/en/candy-crush-saga/discussion/comment/3183343#Comment_3183343

Thanks. I'll try that but I can't screenshot the issue any more as it has passed

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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