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Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
No help here.
Comments
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I have spent the last 18 months being very careful what I write @pmin, I mean VERY careful. I certainly always back everything I write up with evidence, or else call it a theory and I am careful to not write anything that could be classed as cheating. I'm not sure what this quote from the Terms and Conditions refers to or why you are concerned about it. By "harmful" they must mean harmful to other players/users, that seems fair enough to me. As for "false" then that would mean if we deliberately spread lies I assume, so that I also understand.
From experience I find that to boot someone out of the forum you'd have to do something really bad. There were several people bullying me personally during All Stars 2023 and again All Stars 2024 (one was exactly the same person who reappeared under a new pseudonym) who were very rude and disruptive. I remember this person using the words "dirty lying snake" towards the Cummunity Manager, which probably would have been enough to get them banned, but those words were deleted before action could be taken and there was no way to ban this highly disruptive person with several pseudonyms. You have to really do something bad to get banned here. The best they can do is remove the rude words or hide posts away in "off topic" or somewhere hard to find or even delete the thread entirely.
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@christinewupp I absolutely remember you being bullied. It was uncalled for and despicable. I, myself, felt bullied by a poster who I won't name (someone with 1000's of posts that popped up out of nowhere) around that same time a year ago. Evidently, he/she reported me for not being kind. Since then, I've chosen not to post much. Even with trying to help people, we have to be very cautious with our words in this forum. When I do post, I triple read everything before I tap the button! How sad is that? 😿 Lol
I do appreciate all you do, Christine, in helping others. I only have the one game going so it's not always possible for me to scroll to the level they're having issues with. And scrolling is a *****! Maybe someday they'll give us a go-to button like they have on Friends Saga!
Have a great evening! 😸
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It's just a very broad and blanketing term and it does apply to saying negative things about the game/King too. I doubt many people care. I've been very hesitant to post here and try to be careful about what I say. Don't want to get banned and I don't want something to be held against me at a later date. Even though I highly doubt that would ever happen unless if it was something horrendous.
But I was trying to get their attention initially and was directed here. And by signing up for the forum you agree for them to store what you write. And hypothetically if you're being vetted and link accounts, they will see all of these posts. In general there are just people that like to stay anonymous from the big corporation they're talking about. So maybe they post a question occasionally and keep their talking to other forums. Just a thought. And I'm not saying King is bad for doing it, I don't care, I wanted my posts looked at. I just know plenty of people that would post on reddit before daring to come here, paranoia, convenience, scared to say stuff to Kings face, who knows.
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Hi everyone 😃
I’ve been closely following the discussions here and truly appreciate the feedback you’ve shared 🙏
I understand that there’s frustration around getting the right support, and I want to ensure the community continues to be a space where everyone feels heard and helped.
We're actively working on ways to improve the community experience, including making it easier for players to find the support they need and addressing technical issues more efficiently.
Please let me know what I can do to improve your experience. Whether it’s addressing specific concerns or creating new resources, I’m here to listen and take action 😇
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Thank you for sharing your concerns pmin. I understand that expressing honest feedback can sometimes feel uncertain, and I want to reassure you that constructive criticism is always welcome here.
Our goal is to foster open dialogue while ensuring a respectful and positive environment for everyone.
Please know that your posts won’t be held against you in the future as long as they follow our guidelines 😊
I’m here to listen and help, so feel free to reach out if you have any more concerns.
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Hi @QueenB 👋 This is a difficult one for me as you say 'I want to ensure the Community continues to be a space where everyone feels heard and helped'. I know that we are heard and I know that you pass the feedback to the Studio but are we really being helped. I have listed a few things below and ask if they could be reasons so many regular long time Community members don't comment like they used to, which I have noticed and feel sad about.
Level feedback was a regular thing where many commented on the new levels. Even more so a few years ago when levels changed having blocker after blocker added making levels boring and unable to be completed. That has now dried up in the Community simply because we were heard but not helped.
18 months ago we were given a new Saga map and were asked what we thought of it. Only 31% said they preferred it. So 69% of us were heard but not helped.
14 months ago the Chocolate Box was revamped and we were asked our opinions. Only 20% said they loved it, so 80% were heard but not helped.
Since receiving the new Saga map there have been so many requests for a scroll down feature, something like they already have on Friends Saga. I know we are being heard but again not helped.
The Player Card has been changed adding statistics personal to each player. Also changing which country the player is in if they have travelled to another country for whatever reason. Some of us complained about that, we were heard but still waiting to be helped.
We get timed boosters that are useless if you're not ready to play and even worse if you are playing and get constant pop ups that take a lot of the time away. Yes many have mentioned it (the timed boosters and the silly amount of pop ups) again we are heard but not helped.
I appreciate this isn't exactly what you was talking about but until the Studio start actually listening to what the Community keep saying, which really is about getting the right support, what is the point of adding anything else that will be heard but not helped.
Sorry to go on and I know all of what I've put will be heard but do you think there's any possibility of help 🤔
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Well what you said supports my point "your posts won’t be held against you in the future as long as they follow our guidelines", and the guidelines are pretty broad. What's harmful or defamous or exploitive can sometimes be borderline. But sometimes on the same point there are people that don't even want to worry about what they write, so they get on other forums instead. Probably why those forums also tend to be more crude.
Someone got on reddit and posted the rule violating method that helped him to get millions of points back-to-back rounds and win the grand prize in the Music Season Tournament....I guess he was hoping people would assure him he was fine since there's still vetting and stuff...... But even if he was telling the truth or not I doubt he'd ever post that here. I'm aghast he shared all that info and screenshots, but it just shows that some people feel fine posting basically anything they want elsewhere. If he posted that here and it was true, he'd be gone.
