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I really liked being able to earn gold bars, but that features seems to be gone now.
Hi everybody,
We have some good news on the issue with Episode Race disappearing from your games and or not receiving your Gold Bars.
The team is working on getting it back as soon as possible and there is a fix that will be roll out to Android soon so please keep an eye out for any updates. Next week, we will release the fix to the other platforms.
This means that if you currently have game app version 1.290.0.1, you won't see Episode Race until you upgrade to version 1.290.1.2 which will be out next week to all platforms.
(If you are playing on Facebook, there is nothing you need to do, it will get updated in automatically next week).
Thank you all for your patience while we work on a fix and we apologies for the inconvenience caused!
Hi everyone!
We are aware that some of you might have not received your Gold Bars winnings from the Episode Race and this is currently being investigated.
We are also aware that some of you also have lost the Race and this is also being looked at.
Once I know more, I'll keep you all updated and appreciate your patience while we work on it🫡
Update.
There is a new update for Windows CCS app today.
My app on a laptop was updated today and it's now without Episode Race.
My app on a desktop without the new update still has the Episode Race.
Check your other devices. The race may be on already.
Thank you but is the forum not able to pass this on to King's tech people for a response? I am curious to know why they might remove it from 'some players'? Similarly, if the problem is their end, shouldn't someone be telling them so they can fix it? Thanks again.
What happened to the episode race? Are they no longer awarding it?
Hello @KeepTrying several people have posted to say that their Episode Race has disappeared, so it is looking like either King has a problem or they are deliberately removing it from some players.
Keep an eye on this forum to see if there is an official thread started about the issue.
I have it on my Windows app and phone app but not the Facebook app. I was playing halfway on the Facebook app and realized that the episode race was missing last week. I switched to the Windows app and also phone app and found that the race was on. I can can see the race progress even though I did not played on those apps.
Since the update on 28th Oct, the Finish Line to each round has disappeared giving no opportunity to win extra gold bars.Is this deliberate or an error please?
This has happened to me once or twice but it did always reappear eventually @T0rr1e , after a few days or with the next episode. Have you played more than one episode since it disappeared? I would suggest you don't play until you see the flag again as you won' t make any gold, so what's the point of playing. Make sure your game is updated and that your device is updated. If it does not fix itself within a week then I would suggest you contact Player Support about it. Every player should get the episode race, right up to levels beyond 17,500.
I log in through King account, I don't have facebook. I am still getting all the other side games just not the episode race and I can still buy the extra moves so I must have an internet connection. 😀
Oh sorry, looks like you are playing on the Windows app. I have it on my Windows app but not the Facebook app on a browser.
Did you login with Facebook account or King account?
I suppose this happens to all Facebook users.
Unable to win gold bars — King Community
Can anybody help me with this question? Why did my episode race disappear in my game?
I do not have an earlier screenshot, because I did not think that the race would disappear halfway through my game. At 7514 it was in the corner I was coming first than by 7515 it was gone. I finished the race, don't know if I won or not but I got no reward. When I started a new game today no episode race. There is not much point in playing if I cannot get some gold to help me through the levels? So, I was wondering do the episode races stop appearing at this stage of the game?
Just making sure we are referencing the same thing : Episode Races are gone (not weekly races). The episode races awarding Gold Bars when you are first to complete an episode. This completely disappeared for everyone playing on Windows PC + Facebook, as far as I know.
Thank you
Thank you to everyone who reported the issue with the Weekly Race disappearing on Facebook/PC.
We’ve flagged this to the team, but I don’t have any updates just yet. We’ll keep you posted as soon as we have more information.
Thanks again for your patience and for bringing this to our attention 😊
Hello, I had this problem today. This problem only exists on the computer. There is no problem with the phone. I think King will fix this problem
Hi, can someone from King please confirm that this issue is being looked into/fixed?
level 3805 now and still no race indication and I play on a computer on face book
I have the same problem many others have reported — Playing on Windows PC via Facebook and races are completely gone. I stopped playing for now, hoping, really hoping the developers fix this glitch.
The biggest problem with this game though is boosters are not transferable. My PC is getting old and when I pick up Candy Crush on my new device — all boosters and lives will be gone. This is truely awful, especially for boosters. There should be a way to transfer boosters ! As everyone have to change devices at some point, this is a problem that affects every single player !!
Hello @Notmyname🤗 A Warm Welcome to the King Community!
Not having the Episode Race and the "red curtain" in the Events folder are two different issues!
For missing events, please do follow the tip posted by my friend @Peaches12. And for the Episode Race - can you tell me which device you are using?
New here? Sign in or create an account to join the fun.
Hey KeepTrying 😃
Thanks for checking in. Yes, we have flagged this issue to the developers, so they’re aware of it.
Sometimes these features can be temporarily disabled or impacted by updates, but we’re looking into it. I'll keep you all posted once I know more.
Thanks for your patience and for reaching out 🙂
Bonjour,
Depuis quelques jours, sur l'ordinateur Windows, la course à l'épisode a disparu ! est-ce normal ? merci de votre réponse.
I am curious to know why they might remove it from 'some players'?
That is just how King manage each and every feature of the game @KeepTrying
The only feature that everyone has in their game is the Booster Wheel (and I am not 100 % sure about that) all of the other features are delivered to random groups of people and those groups can then be swapped with other groups that haven't had the feature previously. Sometimes people can have a feature for so long that they think it is a permanent feature of the game, but as I said at the start the only permanent feature is the Booster Wheel.
What all of this means is that King can remove a feature from your game because they have moved it to another group of players, or because they are testing something.
I can't say for sure, but because there are relatively few complaints about the issue it would seem more than likely that this is an error caused by King rather than them removing a feature,
Thank you but is the forum not able to pass this on to King's tech people for a response?
Yes and no. The majority of people that respond to posts like yours are just ordinary members of the public that have no contact with King whatsoever.
The only person on this site that works for King is the Community Manager. As you can see our Manager has now reported the issue directly to King.
what happened to the episode race on my desk top? I can get it on mt phone and i-pad but it is gone on my desktop
why has the episode race disappeared on my desktop? It’s still on my phone and IPad?
Thanks, qukkc I do not know if the game was updated or not? I noticed my episode race disappeared halfway through a race it was there one game and then gone when I stared the next one. I do not think my game is through an app I log in through my King account. is that an app, I am not sure.
Oque devo fazer para recuperar os episódios? deixou de aparecer
I no longer have the RACE feature on the stand alone or the facebook page.
I have the episode race but all my competition players have no profile picture
I am using Microsoft Edge and ES window
Your taskbar icon shows that it's a Candy Crush Saga App.
I played one old level just now and the Episode Race is back. Even my Facebook app also have it now.
Hi @danycouly No it isn't normal although over the years many of us have had our Episode/Champions Race go missing. There have been many other posts like yours recently and the problem has now been sent to King for them to check and see what is happening. If you click on the Support icon above, you will see a thread that says Episode Race missing. Keep checking that for any updates and hopefully it will be sorted soon 🤞
porque ya no me salen carreras por nivel para ganar lingotes estoy en el nivel 4598
Das Rennen ist bei mir wieder da. Vielen lieben Dank an den Support 😍
My race is also back.😀 However, I was at win streak six and now I am last to finish the race I am in 😔
Ich hatte wegen des Problems mit dem Rennen das Spiel über Microsoft runtergeladen. Aber damit konnte ich mich nicht bei Facebook verbinden. Es kam immer die Meldung der Browser wird nicht unterstützt, welcher Edge ist. Aber nun geht es ja wieder bei Facebook.
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
I am not receiving my rewards
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Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
