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Episode race lost but how???
I've won over 191 episode races. I won the last one. Upon going to start the next episode on the app on my android, it said streak ended and that I finished 3rd. What happened to my progress???? The most recent thing I did was delete cache on my laptop which is synced to my phone, but I had already won the episode!
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Best Answer
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Hello @Elesia777🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!
Please send your complaint directly from your Android device by following below steps⬇️- Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Events" and click on it;
- Look for Episode Race and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please type below🍫🍫1
Answers
-
Hello @Elesia777🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! I would suggest you to contact King Player Support team and seek their assistance!
Please send your complaint directly from your Android device by following below steps⬇️- Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Events" and click on it;
- Look for Episode Race and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please type below🍫🍫1 -
Thanks. I'll try that but I can't screenshot the issue any more as it has passed
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