Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
Does anyone actually get support help?
Answers
-
hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
-
hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
-
Hello @Greshen_Lewis🤗
I am so sorry for my delayed reply🙏
Can you please explain what is happening with the Alien Invasion event?Did you reach the Golden Chest? To receive the rewards shown in the pop-up, we have to release all 4 characters! Then only, the Gold Chest will open. You must have noticed that in previous chests too (Bronze & Silver)!
With regards to the Gold Bars from Chocolate Box, few other players are also experiencing this glitch!
Our Community In-charge has suggested to reach out to King Player Support Team via the game app following below steps
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue, In this case, select "Lost Progress" option
- Select the "Contact Us" option at the bottom of the page and provide details about the issue.
You would be receiving an automated email as initial reply! This is a norm after we send a complaint! Please don't delete that email, but send a reply through that automated email itself and explain the issue. If you have any screenshots, please attach them to help your case. An agent should contact you in 72 hours(max). If you do not hear back within 48 hours, please send a reply and remind them that you are still waiting for a response.
Contacting Player Support team is a delayed/patience testing process. They are the only team that helps all 12 King Saga games. I would request you to please be patient and do not give up💜
-
I got five emails, 4 generic and then one asking for details of the issue. Actually thought I was getting somewhere. That is until I got my fifth generic email, no resolving the issue at all.
I then received another email asking for feedback on how well my query had been addressed. Needless to say, I left a negative review. Still not receiving gold bars for winning episode races and 138 gold bars down that I wasted buying 12 hours.
-
hello PummyRaj
Could someone please try and resolve my issue as I’m missing out on all the challenges whilst the not only the alien invasion isn’t working but also the Choclate box not giving the 30 bars of gold. Is anyone else having the problem? This has been going on now coming up to a week.
Hello PummyRaj,
in answer to your question Yes the Golden Chest didn’t as well gift me with the finish of the quests. It just says ask if I want to go again.Do I have to surrender these boosters?
Greshen
-
hello Mojo, Did you end up finding any help? I feeling your loss and it doesn’t feel too good. I’m having other issues evertime there is a new Challenge there are hiccups and it is so frustrating. PummyRaj has been really helpful however, I ve taken her advice and seemed the other channels that she suggested to go down are to no avail! Unfortunately I too have been in the past games lost a considerable amount of Gold bars and time playing this game. (They were never recovered ) I’m now at the stage of bowing out as I seriously don’t think that they can keep up with the demand of issues people are experiencing and they must be making big bucks from adding new challenges but not in the habit of refunding won boosters and Gold bars!
-
Good morning PummyRaj,
Trying again with another request and hoping that you can tell me if this is going to be fixed as I can’t continue to play if this level doesn’t creat sufficient chocolate. Level 10702 in 2021 had 30 moves with problems as such I’m experiencing however I have only 27 moves and it’s impossible to complete if there isn’t enough chocolate squares made! Please fix this as I’m at my wits end with all the previous issues on top of this!
I posted this into another post but feel it was too old so I’m back on here“I’ve been on this level for a whole week and a half. These isn’t enough chocolate as I’m always down to one left to smash but not enough moves either. 27 in total moves and this is really very annoying! Please can someone shred a light on when this is going to fix the problem” ???
Many thanks
