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🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
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Candy necklace
Comments
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Hello Friends🤗
Sorry! I did not realize that the thread has disappeared! But, no worries! We can access through the link in my comment in "Disappearing Events" Discussion (it is 2nd comment in page 7)
May be you can bookmark the thread OR write something and keep it in Draft! So that, you can access it through Drafts folder? That's what I do😂
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My Candy Necklace disappeared again, then reappeared on the next level starting again. This was not because I failed a level , but due to the utter incompetence of the Games Studio @Alienscar
It is useless @QueenB @PummyRaj saying "mirrors" in the Games Studio is looking into it !!
This is fraudulent activity, bordering on theft, and should be reported directly to Management seeing the Designers have absolutely no intention or are incapable of fixing the problem
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Hey Peter,
I totally understand your frustration with the Candy Necklace issue. I’ve shared your feedback with the studio team, but I don’t have the power to enforce any changes directly.
Since this has been an ongoing issue for you, I’d recommend reaching out to Player Support to file a formal report. They can document your experience and escalate it as needed.
I know it’s not ideal, but it’s another way to make sure your voice is heard.
Thank you for your patience and I will continue to push for updates!
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Reached out to Player Support and their automated response is totally useless !! See below:
Hi Peter,
Thanks for writing in! We'll let you get back to enjoying your game. Here's a guide that we think will help you We hope the answer below helps. If not, head over to our Community site. You'll find plenty of players eager to share their tips and tricks for the game. You can find the link at the end of this email.
I lost my boosters and lives!
I'm sorry to hear about your missing boosters. It's frustrating to lose all those hard-earned items. Let me shed some light on what might have happened. Boosters and lives are stored directly on your device's memory, not on our servers. This means they can be lost during a device or game update, or if you reinstall the game.
It's also important to note that boosters can't be transferred across devices. If you switch to a new device, this unfortunately means that your boosters won't follow you, even when using the same account.
A quick tip: if you still have your old device, your boosters should be right where you left them. Why not use them up to breeze through some levels before moving to your new device?
We generally advise against saving up free boosters, as they can be lost. But don't worry, we offer plenty of ways to earn boosters daily, so you'll always have what you need to tackle those challenging levels.
We want to hear from you! Look out for our quick survey about our automatic assistant. Please take a few seconds to rate it from 1 to 5 stars. Thank you!Kind regards,
Ana
King Player Support -
My Candy Necklace disappeared again, then reappeared on the next level starting again. This was not because I failed a level , but due to the utter incompetence of the Games Studio
Hi @Peter_Tornaros I do not know what to say about your issue to be honest. When you lose something like the Win Streak, or the Weekly Contest, or the Episode Race through no fault of your own the lack of any real acknowledgment or response from King is galling to say the least.
I know Candy Crush is just a game and shouldn't be taken too seriously, but people take a lot of pride from doing well at pastimes that they enjoy. King has been in this business a long time and they should understand this aspect of their customers behaviour and respond accordingly when mistakes happen.
Personally I think the way in which King refuses to take ownership of the problems is the biggest issue here rather than the game issues.
I know for a fact that they can reinstate a lost Win Streak because when I stopped playing for three weeks when I started again they gave me a three level Win Streak. Now I don't know if this means that they can provide a Win Streak of any value, but it definitely means that when a player loses their Win Streak due to a problem caused by King then they can reinstate a Win Streak at a level higher than zero.
On top of everything else you might be just caught up in the issues that seem to be effecting a lot of players at the moment. No Episode Race and disappearing Win Streak are issues being complained about by a lot of people.
Even Boybinary has been caught up in all of these issues as he lost his Episode Race through no fault of his own. This sort of behaviour is nothing but a cause of frustration for players' as when King removes a feature from your game the very least they can do is reinstate it at the same position they removed it. When Boybinary lost his Episode Race when they reinstated it he was shown as having lost the race. Plainly they had just let the clock continue to run in this case and as the other players are recordings their time was unaffected by the removal of the feature, but Boybinary lost time and therefore lost the race. Totally unfair and exasperating as we know King can remove and reinstate the Episode Race without causing us to lose because they have done so in the past.
All that said Peter you need to understand that King aren't going to change, so you really need to decide if you want to keep playing and therefore validate their behaviours.
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Hey Peter,
I believe you have received the automated response as your message is missing some info such as your Game ID and the device you're having the issue on. To ensure they have all the necessary details of your account, could you try reaching out directly through the game app?
This method includes essential information linked to your game, which helps Support assist you more effectively.
Here’s how to contact them via the app:
- Open Candy Crush Saga and go to Settings (gear icon).
- Tap the ? (Help Center) and select a relevant topic.
- Scroll to the bottom and tap Contact Us to submit your report.
Thanks for your patience, and hopefully, this approach will lead to a more personalized response 🙂
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My new message to Customer Support:
I continually keep losing my Candy Necklace and with it my win streak. I have complained about this many times on the Community. A community manager has replied to me advising the Games Studio has been informed of the problem a number of time and that as nothing is done, I should contact Customer Support.
I am playing the Win10 version on my PC. My Game ID is 2070040131. -
@QueenB @Peter_Tornaros I also lose my necklace on a regular basis. I haven't really complained a lot about it. I try and just try to move on but lately it's been getting under my skin. The episode race is something I have complained about for over a year and now to constantly lose my necklace is really beginning to brother me. I can't understand why this cannot be corrected. Since I never get the episode race the lost of the necklace really has effected my game play. @QueenB there must be some way to correct these issue in our game. I play on windows 10. It it just that they cannot fix issues with windows 10? Is mobile more important? Peter has complained many times about the necklace but it's still happening. I kinda figured when they fix his mine would also be fixed but it seems they cannot or will not fix the issue therfore today I decided to add my complaint. On the episode race I see other high level players have it why not me? Am I blacklist for some reason? My ID again is 14207161654 there has been no cheating in my game of 12 years so I can't see any reason for or if I am blacklisted. I need these basics in my game as others have in their's. Necklace and episode race there's no reason not to have those. @QueenB sorry for the long post.
