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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
I buy The gold ticket for 179 $
So. I don't have gold ticket. Please contact me.
I have the same problem and I've updated my game
I'm unable to see the season pass on my phone. I still have 8 lives, but the other rewards and the season pass tab are not appearing. I tried resetting the app, but that didn't help. Does anyone know how to fix this? Thanks!
I season pass. And now I am not able to access it. It just went away and I have not All of my rewards. Disappointed 😞
I also purchased the upgrade and now the season pass is just gone...
Hello @Judy_Cardamone The issue is now being investigated by King, please keep an eye out for any fix by checking the thread at the top of the page, which I also link here:
I will try to link all the threads here as some of them are not so obvious from the headers
It sounds like you are referring to the Season Pass. I have asked about this here and am waiting for some guidance from the community manager.
Hello @QueenB Please could we please clarify what anyone who purchased the gold pass should do. Should they wait for the Season Pass to return, will Player Support give them all the missing rewards if they contact them, or should they ask for a refund from their payment agents?
Apparently the season pass has an issue this week and I think it has been withdrawn from all of out games to get fixed. Please could you contact Player Support via Settings in your game (the small pink cogwheel at the top of your map screen) to report the error and ask for the boosters and lives that you paid for to be added to your game. In Settings choose the ? option and then scroll through the options until you see "contact us" at the bottom.
Hello @zonahsu Yes there have been several reports of this. Apparently the studio is aware of this error and it has been reported. I would like to suggest that you contact Player Support via Settings in the app to report this. As they are aware of the problem and they have access to your purchase history they ought to be able to send you all the boosters you are missing, one would hope. Use Settings in the game so they automatically know your player ID. In settings (the small pink cogwheel) go to the ? icon and then scroll through the questions until you see "contact us" at that bottom.
I paid for the series where you get 8 lives and other prizes as you go up in levels. I have 8 lives for another 4 days but don’t get any of the other prizes? The link to the event is not in my game.
I bought the golden ticket to season pass, but the whole season pass event is gone after I bought it. Does this happen to anyone as well ?
I paid $7.99 for one of you offers 2 days ago and icon has disappeared- still had time left so please fix this as a lot of money to pay to not have there
Hi and Welcome to the King Community
Thank you for the feedback . This issues has been reported to the game team
Thank you for report it , This issues is being investigation here
Hi and welcome to the King Community
Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
The advice from QueenB has now changed: Don't contact Support but apparently the missing rewards you paid for will be automatically added to your game. Check this thread for updates:
What gives….my season pass has disappeared!
I paid for my season pass! Please put it back or refund my money!
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Devolver el pase de temporada o compensad los 4.99€ de la compra. Ya me ha pasado varias veces. Incluso también no recibir recompensa por llegar primero en la carrera.
has disappeared. I still had one claim left. The last of the upgrade but the whole thing is gone.
A mí me ha pasado lo mismo!!. Me faltaba varias recompensar por recoger
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
