Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Tammy Gillis
TammyGillis1
Posts: 2
Level 1
I have not been getting lives. I was at the max of 200 now I am down to 0 and they have not been replenishing from my friends. I googled it and it says to log out and log back in. How do I do that? Directions say to click on the gear and then the house but it doesn't show a house or to click the pink setting wheel then the green setting wheel, I don't have a green setting wheel. Directions say to make sure I have access to my Facebook friend list but I don't have access and don't know how to get access. I have access to strangers but not my actual facebook friends that I actually know. Also, how do I update to latest version? Thank you in advance for your help.
Answers
-
Hello @TammyGillis1 welcome to Soda Community
I am sorry to hear you’re not receiving lives. Is your question about Candy Crush Soda or Candy Crush Saga? You mention the pink gear which is in Saga and Soda has a blue gear 🤔. Please let us know in the comment field below, so that you can get help 🙂
-
Thank you @TammyGillis1 Let me call the Candy Crush Saga moderators, to help you out. Furthermore, I’ll have your question moved to CCS forum. Have a great day 🤗 -
Hi @TammyGillis1 and welcome to our friendly community!
I am sorry you are having trouble with getting lives in your game and accessing your friends. First of all - how are you saving your game’s progress? If you save it thru FB, then you should see your friends on the game map and should be able to easily add them. You should also be able to send them friend requests thru the game.
As far as logging out of the game and logging back in, besides turning your platform off (mobile phone or tablet etc.) waiting 10-20 seconds then turning it back on (so you are rebooting your device) you can also log off from how you save your progress (whether thru fb or the community or Apple) - you will see the game will then put you at level 1, then log back in again and reconnect to however you are saving your game. If you click on the pink wheel, and then click on “my account” it will take you to a page that will show you how you are saving you progress and give you an option to “log out’. Once you do that, it disconnects you from how you are saving your game (for example - FB). Then wait 10-15 seconds and log back in again (resave your progress again).As far as updating your game - it depends on what type of device you are playing on. I play on an iPhone so I go the the App Store and search for Candy Crush Saga. Then I click on the app and It will tell you what version of the game you are currently using and if there is a more recent version it will show you and allow you to update your game.
I hope some of this information helps you.
😊🐨💕
