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How long does it take for customer support to answer email?

Engel999 Posts: 4

Level 1

February 2019 in Support

It's been almost 2 days since I answered the automatic email, but I still didn't receive any help on my issue How long does it take to receive a reply?

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  _Elsa_ Posts: 37,020

  February 2019 Answer ✓

  @Engel999, is there anything that we can help you with here in the community?  What issues are your experiencing in the game?
  

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  Sukanta_Biswas Posts: 24,932

  February 2019

  hi @Engel999What are the rules that you were sending emails to ? go game setting > help center > contact us > Please describe the problem(tropics & sub tropics) >send .hopefully king must reply you within 24 hours 

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  Engel999 Posts: 4

  Level 1

  February 2019

  Hi @Sukanta_Biswas, yes I have first sent them email the way you explained and then answered an automatic email. It's just been more than 24 hours already

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  Sukanta_Biswas Posts: 24,932

  February 2019

  @Engel999 don't worry king must reply you soon,At this moment they are a little busy

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  _Elsa_ Posts: 37,020

  February 2019 Answer ✓

  @Engel999, is there anything that we can help you with here in the community?  What issues are your experiencing in the game?
  

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  5 · Helpful Sweet Love Haha

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