Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Game not saving progress/synching between devices - (Edited by CM: A Fix is on the way)!
Answers
-
No se ha solucionado... Ya hay nuevos niveles pero no se sincroniza nada!!
4 -
No it did not solve the issue. My PC and mobile devices have been updated with the new levels but they are still not syncing the completed levels. My mobile device is still making me play levels I already beat on my PC in order to advance.
3 -
Thank you both for letting us know it did not solve the issue!
We'll report back to the team who will investigate this matter. Once we know more, we will keep you updated in this thread.
In the meantime, do not delete the game app and keep playing on the device that has the highest levels.
Thank you for your patience and really sorry for the inconvenience caused!
5 -
The issue is still there. Both devices were updated with the latest version just now. One device is on level 17983, and the other one is on 17976. Everything else is synced.
1 -
ce n est pas non plus résolu!!!
1 -
Thank you both for letting us know it did not solve the issue!
We'll report back to the team who will investigate this matter. Once we know more, we will keep you updated in this thread.
In the meantime, do not delete the game app and keep playing on the device that has the highest levels.
Thank you for your patience and really sorry for the inconvenience caused!
1 -
Update: on the device with the lower level the game keeps crashing. The winter events and background are gone and nothing is clickable on the map - checking other players stats, sending lives, etc.
Something is really wrong on their end! Hopefully, it will get fixed soon before I lose my Championship streak for episode race 😬
0 -
Yo ya he perdido mi racha de 104 carreras seguidas. Tendremos que esperar al próximo miércoles para una solución???
0 -
No, not fixed, actually worse. Can't really play on any devices. Chocolate Box is not working correctly now, and on one it's just "no connection" messages for everything. Says no internet (internet is fine), ect ect.
1 -
I have not been able to sync laptop with ipad. I have done updates today on ipad but now i am back to level 1 from 17985. None of my friends are in list and when i try and sign back in with King account its saying i am offline and i am not. Any ideas please
0
