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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Frozen game

Jan Jones
Jan Jones Posts: 1

Level 1
in Support

My game is greyed out and I can't do anything but the background is still moving and the music playing. I've deleted the app, restarted my iphone and reinstalled but the error is still there. Has my account been frozen out?

Answers

  • kiara_wael
    kiara_wael Posts: 156,829
    edited September 29

    Hi and Welcome to the King Community

    Thank you for report it , This issues has been reported to the Game Team

    or  Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    https://soporto.king.com/contact

  • CANDYCRUSHSAGAPLAYER
    CANDYCRUSHSAGAPLAYER Posts: 49

    Level 3

    No it might be the glitch, hold up for some time

  • dborisky
    dborisky Posts: 13

    Level 2

    I'm having same problem. Am using the latest version of IOS and the game software. Frozen on both my iPhone and iPad. Have restarted devices, but didn't help. Logged out and back in a couple of times and got it to play once, but then it froze again. Can't access the game's support functions to report it through my device because it's completely frozen.

Hey! Would you like to give us your opinion?

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