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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Foe the past 4 days it won't let me use gold bars or apps. It says there is no connection.
Best Answers
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Hello @Rainrocks🤗
The issue is not in your connection, and not on your device either! It is the King Saga game(s) itself, and many players are experiencing this connection glitch!
The King team is aware about this glitch and are working on the fix!
Please do not reinstall your game(s) and wait for the glitch to be fixed! Then, everything will be back to normal, and you will find your game progress, Gold bars, etc., safe in your game👍️
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I am really sorry to know that @Rainrocks😢
Reinstallation only deletes the boosters and stored lives! But, once the connection restores and you log back into the game, I am sure that you will be able to get back all your Gold Bars🏆
I will check back with you after the issue gets resolved!
Happy Holidays (if you celebrate)🎄❄️
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Answers
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Hello @Rainrocks🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game and which version of the App do you have right now?
Do you see an error message? If so, can you post a screenshot with the error message?
Please reply back b y typing below. If you have any screenshots to share, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫0 -
II'm using Android 6. I Don't know how to do screen shot but the message says "connection issue. Restart the game or wait until later. Pease do not reinstall the game
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Thank you for replying back @Rainrocks🤗
That's ok! Please don't worry about the screenshots!
Can you please provide complete details of your device? How old is it and which software is running on it? If I need any other details, I will get back to you.
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ANDROID 6.0.1
GGalaxy Tab 2, Model SM-T710
8/2017
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Hey @Rainrocks . I'm sorry you're unable to purchase from our in-game store. Worry not, please try the following steps:
- Close all apps and restart your device:
- You may need to tap Restart > Restart.
- Check and update your Android version and the game app
- Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > Candy Crush Saga > Storage >"Clear cache" *ONLY*
- Sync your device with Google servers:
- Open your phone's Settings app.
- Tap System Date & Time.
- Turn off Automatic Time Zone and Automatic Date & Time.
- Change the date and time to be incorrect.
- Turn on Automatic Time Zone and Automatic Date & Time.
- Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link
- If possible, log out from your account in the game.
- Delete your Facebook and Messenger app.
Now, this next step is really important: I need you to log out from your Google Account:
- Access your Google Play Store
- Select your Profile picture in the top right corner
- Tap on the account currently sign in or tap on the triangle icon next to it.
- Tap on Manage accounts on this device
- Select the desired Google account and tap on Remove Account (Google)
That will not delete your account, it will only erase it from your device which you can then easily re-add later from this screen.
After you do that, would you be so kind as to:
- Restart your device (turn it off for a few seconds and then back on)
- Log back into your account in Google Play Store by following the above steps but this time adding your Google account back.
- Update your game. You can check if yours is the latest version by searching for the game app in the Play Store.
- Log back into your Facebook/King account in the game.
I hope this works, but if it doesn't, please let me know. Have a great day!
1 - Close all apps and restart your device:
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I had my daughter help me and the game is now back to the beginning. King community says it's offline but my device is online. I'm going to miss my over 700 gold bars, over 99 each of the boosters and my 12,000 level badge. Thanks for your help but it was just too complicated for me. Back to level 3. Have a nice day.
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II
II cat get into the play store from the new game either. I think it's time to give up
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Hello @Rainrocks🤗
The issue is not in your connection, and not on your device either! It is the King Saga game(s) itself, and many players are experiencing this connection glitch!
The King team is aware about this glitch and are working on the fix!
Please do not reinstall your game(s) and wait for the glitch to be fixed! Then, everything will be back to normal, and you will find your game progress, Gold bars, etc., safe in your game👍️
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It's too late. My daughter already reinstalled it. I feel really bad about it because it took forever to collect the bars and boosters. I had over 99 of each booster except for the flying saucer
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I am really sorry to know that @Rainrocks😢
Reinstallation only deletes the boosters and stored lives! But, once the connection restores and you log back into the game, I am sure that you will be able to get back all your Gold Bars🏆
I will check back with you after the issue gets resolved!
Happy Holidays (if you celebrate)🎄❄️
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