Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
how do you get an answer from support
Answers
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Welcome to the community @Headnurd ! As this is your first post here you are being a little hasty to judge that we have given you zero help! Let me try to flag the helpful moderators and Community Manager for you to see if they can come up with any suggestions. Unfortunately, being a player myself who never experiences this type of problem, I cannot myself offer any advice. It will help others in the community if you could give us this information though: Which device do you play on and do you play via Facebook?
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I phone version 7 plus
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Poor service Never did get an answer on how to unfreeze my account even after numerous emails
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Still haven't gtten an answer. So much for support from King Community. Guess Candy crush will be done for me since cant play anyway
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Sorry but yes, you are right we could not help you. The community is not what it used to be. They used to respond when I tagged them in 2024, but 2025 is apparently different. The same goes for the game itself. If you want my honest opinion then you really aren't missing anything by not being able to play. This game has become just so boring.
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